Community Ambassador

Description:

Work Location:

Onsite at the Goodyear Office as

Scheduled FLSA Status:

Non-Exempt Employment Status:

Part Time Reports To:

Welcome Center Manager General Description of the

Role:

The Community Ambassador serves as the face of Estrella Development, welcoming visitors and real estate agents into the Welcome Center, serving as a resource of knowledge regarding the community and its opportunities, and directing to model homes and other areas of interest within the Estrella Community. While not a sales role, this position does collect information on prospective residents and real estate agents to share with community builders.

Company Overview:

Originally established in 1988, the Estrella community is a centerpiece of the West Phoenix Valley. Surrounded by majestic mountains and wide-open desert vistas, life in Estrella is a masterpiece of harmonious balance. Dynamic, yet serene; it offers young couples, families, and retirees a resort-inspired lifestyle with state-of-the-art amenities. Estrella communities feature remarkable living with rich architecture, diverse neighborhood streetscapes, and inviting gathering areas. What You'll Do in this

Role:

Be fully present to greet Welcome Center guests warmly, provide assistance as needed, and represent the brand. Manage all closing activities for the Welcome Center building after each shift. Register and support home shoppers and real estate agents, providing community information, answering questions, and directing to model homes within the Estrella Community. Support Welcome Center Manager in management and setup of onsite conference spaces as needed. Attend and actively support on/off-site community events as assigned by the Welcome Center Manager, which may include evening, weekend, and holiday events. Provide prospective residents with professional support via phone, email and/or online chat, schedule guest experiences, prepare collateral packets, and other support tasks to ensure prospective residents are fully supported. Maintain professional appearance for the Welcome Center, including tidying of spaces. Support marketing reporting functionality, including HubSpot and Heymarket, to record and extract data to create reports as needed. Support other administrative projects as needed.

Requirements:

High School Diploma or equivalent strongly preferred. Detail oriented and organized with excellent people skills required. 2+ years of in-person customer service skills preferred. Microsoft Office 365 experience required. HubSpot CRM and Heymarket experience preferred. Ability to work independently or as part of a team. Ability to occasionally lift 20-30 lbs with or without assistance. Strong communication skills, both written and verbal, in English along with a positive attitude and professional personal presentation. Professional phone skills required. Weekend availability is required, a minimum of 2 weekends per month, along with occasional evening availability for community events.

Note:

This position does NOT allow the incumbent to actively practice real estate, even if the incumbent has a real estate license.