Assistant Director, Enrollment Systems & Operations (CRM Administrator)

Assistant Director, Enrollment Systems & Operations (CRM Administrator) University of La Verne - 4.2 La Verne, CA Job Details Full-time $87,177.30 - $97,371.09 a year 1 hour ago Benefits Health insurance 403(b) Qualifications System administration Workflow management (operations management method) CRM system proficiency Technical project management Full Job Description Position Type Administrative/Professional Appointment Type Regular FTE % 100% Work Schedule (if atypical) This is an onsite position. University Overview Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university—it's a home for passionate individuals like you. At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you're fueled by these principles and are eager to make a meaningful impact, your journey begins here. With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education. Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today! Diversity Statement The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities. Job Description Summary The Assistant Director, Enrollment Systems & Operations (CRM Administrator) serves as the primary functional and operational owner of the University's CRM (Slate) within Enrollment Management. This role is responsible for system configuration, workflow development, data management, and the execution of CRM-driven communications. Working in close partnership with the Assistant Director of Enrollment Communications & Strategy, the CRM Administrator translates communication strategy into scalable workflows and ensures the accurate and timely delivery of communications. This role provides technical leadership for CRM operations, including system administration, integrations, and data governance. Minimum Qualifications Bachelor's degree or equivalent. 3-5+ years of CRM experience. Strong technical, data and project management skills. Experience with workflow configuration and system administration. Preferred Qualifications 3-5+ years of Slate CRM experience in a higher education setting. Benefits Summary Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University's 403B retirement plan, and a generous time off plan. Employment is contingent upon successful completion and clearance of a background check and employment verification. Location La Verne Main Campus Number of Vacancies Physical Demands Summary The physical demands include the ability to sit, stand, walk, bend, and lift up to 20 pounds occasionally. Clear verbal and written communication is essential, as the position involves frequent interaction with colleagues, clients, or external partners. The noise level is generally low to moderate. The position may occasionally involve meeting deadlines or managing multiple priorities, which can require sustained focus and mental stamina. Do the essential functions of this job require lifting? Yes If yes, list maximum weight and duration Up to 20 Lbs. Describe work environment This position is based in a standard office environment and primarily involves sedentary work. Employees are expected to spend extended periods of time working at a desk, using a computer, and engaging in routine office tasks such as emailing, attending m Duties Specific Duties CRM Strategy Translation & Enrollment Operations Serve as functional owner of Slate CRM. Translate enrollment and communication strategies into workflows and processes. Ensure system readiness for recruitment cycles. Percentage Of Time 25% Specific Duties Workflow & Campaign Execution Build and deploy communication workflows (email, SMS, triggers). Implement segmentation and automation based on strategy. Ensure accuracy and timing of all CRM communications. Percentage Of Time 20% Specific Duties Segmentation & Data Governance Co-own segmentation strategy (with AD). Maintain queries, audience definitions, and naming conventions. Ensure data integrity and scalability. Percentage Of Time 10% Specific Duties System Configuration & Administration Configure forms, applications, portals, and workflows. Manage permissions and system governance. Troubleshoot and resolve system issues. Percentage Of Time 15% Specific Duties Training & User Support Serve as CRM expert for Enrollment staff. Provide training and documentation. Support adoption of CRM best practices. Percentage Of Time 10% Specific Duties Systems Integration & IT Partnership Partner with IT on integrations (Banner, etc.). Define functional requirements and support testing. Percentage Of Time 10% Specific Duties Vendor & System Maintenance Manage CRM vendor relationships. Coordinate updates and enhancements. Percentage Of Time 5% Specific Duties Reporting & Data Support Build reports and queries. Support performance analysis. Percentage Of Time 5%

Salary Range Minimum:

$87,177.30

Maximum:

$97,371.09 Posting Detail Information Posting Number 2024-251188SA Special Instructions to Applicants The University of La Verne is unable to provide sponsorship for work visas at this time. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. Open Date 05/21/2026 Close Date Open Until Filled No