Communications Center Manager Fitzsimons Credit Union - 2.6 Aurora, CO Job Details Full-time $62,000 - $72,000 a year 1 hour ago Benefits Paid parental leave Health savings account Paid holidays Disability insurance Dental insurance Tuition reimbursement Paid time off Parental leave 401(k) 5% Match Vision insurance 401(k) matching Employee discount Life insurance Qualifications Optimizing workflow processes Spanish Operational analysis Managerial strategic planning Financial services customer support Managing teams in a customer support role Phone communication Team leadership Workflow management (operations management method) Coaching Performance feedback (performance evaluation method) Mid-level Frontline customer support management 3 years Team development Hiring Analysis skills Professional development support Leading team collaboration initiatives Financial services Implementation of strategic initiatives Training Call center management Communication skills Technical Proficiency Cross-functional communication

Full Job Description Salary Range:

$62,000 - $72,000 Ready to lead a dynamic team at the heart of our member service operations? Applicants must reside in the Denver/Metro area to be considered. At Fitzsimons Credit Union, we live by our values of Pride, Integrity, and Passion in our words, actions, and motivations—PIP WAM! If you're ready to take your leadership to the next level, the Communications Center Manager role could be the perfect fit. Joining our team isn't just about taking the next step in your career- it's about creating meaningful impact in the lives of our members every day. As Communications Center Manager, you'll oversee the daily operations of our contact center channels (phone, ITMs, and digital), ensuring an outstanding member experience while optimizing operational workflows. About the Role As the Communications Center Manager , you'll lead a team of specialists and assistant managers focused on delivering seamless, member-first service across all communication platforms. Your leadership will support strategic initiatives, elevate service delivery, and champion cross-functional collaboration.

You will:

Hire, train, coach, and supervise a high-performing Communications Center team Monitor performance standards and conduct annual evaluations Develop and implement departmental strategies aligned with credit union goals Analyze operations and identify opportunities for workflow and service improvements Collaborate with IT and vendors to optimize communication systems, including ITMs Handle escalated member issues and ensure timely resolutions Drive a strong member-first culture and ensure consistent service delivery Support and participate in broader operational strategies with the VP of Operations Why Join Us? We support your success and well-being with a comprehensive benefits package, including: Tuition reimbursement & educational assistance Internal growth and leadership development opportunities HSA - with employer contributions Wellness programs and employee recognition Generous paid time off and holidays 401(k) plan with a 5% employer match Employer-paid disability and life insurance Paid parental leave Paid volunteer time (3 hours per month) Employee loan discounts Who We're Looking For A passionate leader with 3-5 years of experience in contact center operations or financial services Demonstrated ability to lead, motivate, and develop a service-driven team Strong knowledge of communication channels (phone, ITM, digital) and service workflows Tech-savvy with strong analytical and problem-solving skills A collaborative mindset with excellent communication and interpersonal skills Experience working with ITM platforms or similar member-facing systems is a plus Bilingual in Spanish is a plus, but not required We're excited about the possibility of you joining our mission-driven team! Apply today and step into your future as the Communications Center Manager at Fitzsimons Credit Union.