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Job Description
We are seeking an experienced Certified Emergency Dispatcher to join our team! Do you possess a current State of Florida 911 Safety Telecommunicator certificate? Do you Possess of a certification for
FCIC/NCIC
within time frame as outlined by FDLE? If so, we welcome you to apply today, please make sure to attach your 911 Safety Telecommunicator certification, your
FCIC/NCIC
certificate and your completed Dispatcher Pre-employment Acknowledgement form to your application.
https:
//www.greencovesprings.com/DocumentCenter/View/258 JOB SUMMARY This position performs skilled work in receiving incoming calls to the Police Department's Communication Center, including requests for police and fire services or information, and dispatches necessary units and equipment for emergency service through the use of telephone, radio, and other communications equipment. The Department must actively recruit diverse, high-performing candidates. At a minimum, this requires a rigorous screening, background check, and selection process for all full- and part-time communications officers. (a) A comprehensive application for employment (including previous employment, references, current and prior addresses, education, military record) (b) A structured interview (c) A typing test (45 WPM required) (d) CtitiCall pre-employment test (e) A thorough background investigation
ESSENTIAL JOB FUNCTIONS
Operates multi-line telephones, two-way radios, and computer-aided dispatch (CAD) systems to receive, prioritize, and dispatch calls for police services; utilizes additional communications equipment to support field officers and ensure public and officer safety. Receives and processes emergency and non-emergency calls for service, dispatches appropriate personnel and equipment to the scenes of police incidents, traffic accidents, rescue operations, and other public safety emergencies. Answers incoming telephone calls, screening for the nature and urgency of each call, and routes callers to the appropriate personnel, department, or external agency as needed. Greets citizens and visitors in the lobby, providing courteous and professional customer service and assistance. Enters communications logs and crime report information into computer systems; performs various clerical tasks including recordkeeping, filing, indexing, and maintaining departmental records. Scans and maintains records of trespass warnings, residential security checks, and private property enforcement affidavits, ensuring accurate documentation and timely updates as required. Answers 911 emergency calls, determines the nature of the incident, and routes fire and rescue calls to the appropriate agency: dispatches police units as necessary based on the situation. Answers non-emergency calls regarding utility service outages and dispatches utility personnel outside of regular business hours; provides status updates to on-call personnel as required. Operates a wide range of communications and data systems, including
FCIC/NCIC
teletype, in-house CAD and records management systems, 911 and non-emergency phone systems, Motorola emergency radio system, Rapid Emergency Interface, Law Enforcement Information Exchange (LInX), FLOCK system, MiniCAD, and TDD. Also operates standard office and support equipment such as copy/fax/scanner machines, paging systems, Driver and Vehicle Information Database (DAVID), and 911/non-emergency recording systems, as well as other related communications technology. May be required to serve as the agency's FAC (Florida Administrative Coordinator) and liaison between the Police Department and the Florida Department of Law Enforcement (FDLE); assists with preparation for FDLE audits and meets with auditors as needed. Reviews compliance checklists regularly to ensure department adherence to state standards. Validates
FCIC/NCIC
files for FDLE in accordance with regulatory requirements. May be required to fulfill designated CJIS (Criminal Justice Information Services) roles related to the security and operation of the communications function.
Assigned roles may include:
CJIS Agency Coordinator (CAC), Local Agency Security Officer (LASO), FCIC Agency Coordinator (FAC), Alternate FAC (Alt-FAC), Validations Administrator, NLETS (NLETS/NxTest) Administrator, CJIS Online Administrator, FALCON Application Access Administrator (AAA), and Public Access System (PAS) Contact. Creates and maintains user accounts within the CJIS Online Security System; coordinates and issues required CJIS security training for ride-along applicants. Works hours outside the regular schedule, including nights, weekends, holidays, and special assignments as required. These essential job functions are not intended to be a complete statement of all duties performed. Employees may be required to perform other job-related duties as assigned, consistent with the responsibilities of the position.
MINIMUM QUALIFICATIONS
Education and Experience:
High school diploma or equivalent and one (1) year of experience or completion of a recognized police communication training course. Any combination of training, education and experience that provides the necessary knowledge, skills and abilities may be considered for the minimum qualifications.
Licenses or Certifications:
Possession of a valid Class "E" Florida Driver's License and compliance with vehicle use policy requirements, Section 8.15(c) in the City's Personnel Manual. Possession of a State of Florida Certification as a 911 Safety Telecommunicator. Possession of a certification for
FCIC/NCIC
within the time frame as outlined by FDLE.
Special Requirements:
Satisfactory completion of the required communications training program within the designated time period. This position is designated as a safety sensitive position. Works hours other than the regular schedule, including nights, weekends, and holidays as required.
Knowledge, Skills and Abilities:
Knowledge of radio, teletype, and recording equipment or the aptitude to learn the necessary skills. Knowledge of police dispatching techniques or the ability to learn the skills within a designated training period. Ability to remain calm and obtain specific information from individuals in stress-producing situations. Ability to learn the geography of the city and the locations of streets and important structures. Ability to learn quickly the operation of the telephone, teletype, radio, computer and other communications equipment. Ability to speak clearly and precisely in a well-modulated voice and use good diction. Ability to speak persuasively in positive and negative situations. Ability to work under pressure, exercise good judgment, and make sound decisions in emergency situations. Ability to prepare and maintain reports and records. Ability to accurately record a variety of information and instructions. Ability to remember and relay complex instructions and information. Ability to operate a computer. Ability to operate necessary equipment. Ability to effectively communicate with and elicit information from upset and irate citizens. Ability to establish and maintain effective working relationships with law enforcement officers, co-workers, other employees, the public and external agencies. Ability to hear well. Ability to understand and follow oral and written instructions. Ability to read normal printed instructions printed in the English language. Ability to handle multiple tasks simultaneously.
PHYSICAL DEMANDS
The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Also requires the following physical abilities: feeling, manual dexterity, grasping, handling, hearing, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, and walking.
WORK ENVIRONMENT
Work is performed inside, alone, and with a variety of tasks to be handled simultaneously and in stressful situations. Notice to
Applicants/Current Agency Personnel:
This notice is to inform applicants and current agency personnel that a fingerprint-based record check will/has been conducted for all individuals seeking employment with the Agency. The purpose of the records check is to conduct a search of any Florida and National criminal history records that may pertain to the applicant/employee. By submitting fingerprints, you are authorizing the dissemination of any state and national criminal history record that may pertain to you to the agency from which you are seeking employment. The fingerprints submitted are retained by the Florida Department of Law Enforcement (FDLE) and the Federal Bureau of Investigation (FBI). The fingerprints will be retained with the agency until such time as employment separation occurs. In the event of subsequent arrests, FDLE and the FBI will notify the agency of a records hit based on those retained fingerprints. If you believe that the criminal history record is incomplete or inaccurate, you may conduct a personal review as provided in s. 943.056, F.S., and Florida Administrative Code Rule 11C-8.001 by calling FDLE at (850) 410- 7898. If you believe the national information is in error, you may contact the FBI at (304) 625-2000. You can receive any national criminal history record that may pertain to you directly from the FBI, pursuant to 28 CFR Sections 16.30-16.34. You have the right to a reasonable amount of time to obtain a determination as to the validity of your challenge before a final decision is made about your status as an employee, volunteer, contractor, or subcontractor. This privacy act statement is located on the back of the FD-258 fingerprint card.
Authority:
The FBI's acquisition, preservation, and exchange of fingerprints and associated information is generally authorized under 28 U.S.C. 534. Depending on the nature of your application, supplemental authorities include Federal statutes, State statutes pursuant to Pub. L. 92-544, Presidential Executive Orders, and federal regulations. Providing your fingerprints and associated information is voluntary; however, failure to do so may affect completion or approval of your application.
Principal Purpose:
Certain determinations, such as employment, licensing, and security clearances, may be predicated on fingerprint-based background checks. Your fingerprints and associated information/biometrics may be provided to the employing, investigating, or otherwise responsible agency, and/or the FBI for the purpose of comparing your fingerprints to other fingerprints in the FBI's Next Generation Identification (NGI) system or its successor systems (including civil, criminal, and latent fingerprint repositories) or other available records of the employing, investigating, or otherwise responsible agency. The FBI may retain your fingerprints and associated information/biometrics in NGI after the completion of this application and, while retained, your fingerprints may continue to be compared against other fingerprints submitted to or retained by NGI.
Routine Uses:
During the processing of this application and for as long thereafter as your fingerprints and associated information/biometrics are retained in NGI, your information may be disclosed pursuant to your consent, and may be disclosed without your consent as permitted by the Privacy Act of 1974 and all applicable Routine Uses as may be published at any time in the Federal Register, including the Routine Uses for the NGI system and the FBI's Blanket Routine Uses. Routine uses include, but are not limited to, disclosures to: employing, governmental or authorized non-governmental agencies responsible for employment, contracting, licensing, security clearances, and other suitability determinations; local, state, tribal, or federal law enforcement agencies; criminal justice agencies; and agencies responsible for national security or public safety. As of 03/30/2018 Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment. The City of Green Cove Springs, FL commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City's policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law.
