Manager of Community Engagement, Events and Marketing

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Department:

Development /

External Affairs Reports To:

Executive Director FLSA Status:

Exempt Supervises:

None Position Summary Talbot House Ministries was established to be a place of hope for people who had lost hope: the hungry, the homeless, and the poor. Planting the seeds of hope is something we do with everyone who comes through our doors. The Manager of Community Engagement, Events & Marketing leads the organization's external engagement strategy, including events, sponsorships, volunteers, tours, website management, branding, social media, and public relations. This position is responsible for increasing community awareness, strengthening partnerships, supporting fundraising initiatives, and ensuring consistent brand messaging across all communication platforms.

Core Responsibilities/Essential Functions and Key Performance Indicators:

Community Engagement & Partnerships Develop and maintain relationships with community partners, churches, civic groups, and businesses Represent the organization at community events Coordinate outreach opportunities and presentations Expand community visibility and engagement SMART Goals & Measurements Establish 10 new community partnerships per quarter Secure minimum 2 speaking engagements per month Conduct minimum 4 community outreach activities monthly Increase community partner database by 25% annually Events & Sponsorships Plan and execute fundraising and community events Develop sponsorship packages and cultivate sponsors Coordinate event logistics and promotion Manage event budgets and timelines SMART Goals & Measurements Execute minimum 6 major events annually Secure $75,000+ in sponsorship revenue annually Achieve 15% increase in event attendance year over year Ensure 100% events executed within approved budget Obtain minimum 5 sponsors per major event Volunteer Program Management Recruit, onboard, and coordinate volunteers Maintain volunteer tracking database Develop volunteer engagement and recognition strategies SMART Goals & Measurements Recruit 20 new volunteers per quarter Maintain minimum 75 active volunteers Track 100% volunteer hours monthly Maintain volunteer retention rate of 70% annually Coordinate minimum 4 group volunteer opportunities per month Tours & Community Presentations Coordinate agency tours for donors, partners, and stakeholders Conduct tours and presentations Track tour outcomes and follow-ups SMART Goals & Measurements Conduct minimum 6 tours per month 20% of tour attendees into donors, partners, or volunteers Maintain 100% follow-up within 48 hours of tours Increase tour participation by 20% annually Marketing & Branding Maintain brand consistency across all platforms Create marketing materials and campaigns Support program promotions and storytelling SMART Goals & Measurements Develop monthly marketing campaign calendar Ensure 100% brand compliance across materials Produce minimum 4 impact stories per month Support all major program initiatives with marketing materials Social Media Management Manage all organizational social media platforms Develop content calendar and engagement strategy Monitor analytics and growth SMART Goals & Measurements Post minimum 4-5 times per week Increase social media followers by 20% annually Achieve 10% engagement rate average Promote 100% events across social platforms Respond to messages/comments within 24 hours Website Management Maintain and update website content Post news, events, and program updates Ensure accurate and current information SMART Goals & Measurements Update website weekly Post all events within 48 hours of approval Maintain 100% accuracy of program information Increase website traffic by 15% annually Update homepage minimum 2 times per month Public Relations & Media Draft press releases and media announcements Coordinate media opportunities Maintain media relationships SMART Goals & Measurements Issue minimum 1 press release per month Secure minimum 6 media placements annually Promote all major events through press outreach Respond to media inquiries within 24 hours Performance Dashboard (Annual Targets)

Community Partnerships:

40 new partners annually

Tours Conducted:

72 annually

Volunteers Recruited:

80 annually

Events Executed:

6+ major events annually

Sponsorship Revenue:

$75,000+ annually

Social Media Growth:

20% annually

Press Releases:

12 annually

Website Updates:

52 annually Qualifications

• Bachelor's degree in Marketing, Communications, Public Relations, Nonprofit Management or related field preferred
• 3-5 years' experience in nonprofit marketing, event planning, volunteer coordination, social media management, community engagement, public relations

Required Skills & Abilities:

• Strong communication
• Event planning
• Relationship building
• Marketing strategy
• Social media management
• Website content management
• Public relations
• Volunteer coordination
• Project management Work Schedule Monday-Friday with occasional evenings and weekends for events, tours, and community engagement activities.

Success in This Role Looks Like Increased community awareness Strong volunteer engagement Successful fundraising events Growing sponsorship revenue Consistent branding Increased website and social media engagement Strong media presence Increased tours and partnerships

Preferred Qualifications:

• Bachelor's degree in Business, Communications, or similar field preferred.
• Minimum of 1-3 years of experience in an area related to development, project management, and event coordination.
• Prior nonprofit work experience a plus.

Physical and Special Requirements:

• Possession of a valid Florida driver's license if operating company vehicle and ability to travel to other locations for business reasons.
• Ability to operate a motor vehicle.
• Hiring requirements include a criminal records background check clearance.
• Ability to remain in a stationary position 25 percent of the time.
• Ability to move throughout the office to access file cabinets, printers, etc.
• Ability to operate computer and office machinery.
• Ability to move to multiple floors of a building.
• Ability to observe details at close range, communicate and exchange accurate information and express oneself so others will understand.
• Ability to position self to maintain files and operate equipment, which may require bending, standing, walking, kneeling.
• Ability to occasionally move and transport items weighing up to 20 pounds.

All positions at Talbot House Ministries require mandatory ongoing training and every employee is required to be available for all scheduled training. In addition, employee attendance is required at all mandatory staff meetings.