Match Support Specialist

Match Support Specialist Morrisville, NC Job Details Full-time $35,871 a year 23 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Community engagement Microsoft Excel Microsoft Outlook Fundraising events Bachelor's degree Human Resource Management Decision making Mentoring Data interpretation Recruiting Human Services Human Resources Leadership Data-driven decision making Communication skills Entry level Full Job Description About Big Brothers Big Sisters of the Triangle (BBBST) For over 23 years, BBBST has been a leading youth mentoring organization in Eastern North Carolina. We create one-to-one mentoring relationships that ignite the power and promise of youth. Our goal is to support young people ("Littles") by pairing them with caring adult mentors ("Bigs") who help them realize their full potential. Position Summary The Match Support Specialist is responsible for monitoring and support mentoring relationships to ensure child safety, healthy relationship development, and participant satisfaction. This role provides coaching and resources for both volunteers and families, tracks match progress, and helps ensure that every match thrives. Key Responsibilities Monitor and assess match relationships to ensure safety, growth, and satisfaction Provide coaching and support per Big Brothers Big Sisters of America standards Maintain timely and accurate documentation Identify and address challenges in match relationships; facilitate solutions Coordinate training and enrichment activities for matches Collaborate with team members and community partners to support matches Support agency outreach, recruitment, and fundraising efforts Participate in agency events, including Bowl for Kids' Sake and Big Night Ball Other duties as assigned

Qualifications Required:

Bachelor's degree in social services, human resources, or a related field Proficiency in Microsoft Office (Word, Excel, Outlook) Strong communication, assessment, and interpersonal skills Ability to relate to diverse populations and manage multiple tasks Reliable transportation to commute to Morrisville, NC office

Preferred:

Strong listening, decision-making, and relationship-building skills Ability to collaborate across teams and work with diverse perspectives Comfort collecting and interpreting data to inform decision-making Benefits Health, dental, and vision insurance Life insurance 11 paid holidays + 1 floating holiday Paid vacation, sick, and personal time (vacation increases with tenure) Professional development support Flexible scheduling, comp time, and leave policies (parental, bereavement, medical, military) Retirement and disability benefits (dependent on position and budget) Equal Opportunity Statement BBBST is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, veteran status, or any other protected status. Application Instructions Submit a cover letter, resume, and contact information for three references as a single PDF or Word document to .

Use the subject line:

"Match Support Specialist" .

Submissions deadline:

April 30, 2026 . Incomplete applications, those not following instructions, or received beyond the deadline will not be considered.

Hiring Process Steps include:

Review of application materials 1.5-hour first interview (in-person or video) 45-minute final interview Reference and background checks Verbal and written job offers

Pay:

$35,871.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person