Job Title:

Network & Telecom Manager We are looking for a leader with strong experience in both networking and telecommunications. This role requires a mix of people leadership and hands-on technical expertise, including managing onshore and offshore teams. Team Leadership Lead and develop internal staff, contractors, and offshore MSP teams. Set goals, manage workloads, and promote accountability and continuous improvement. Oversee resource planning, development, and on-call processes. Network & Telecom Operations Manage design, implementation, and daily operations of network and telecom infrastructure across all locations. Support routing, switching, wireless, SD-WAN, VoIP, and security technologies (Cisco, Palo Alto, Aruba, Infoblox, F5). Ensure high performance, resiliency, and proactive monitoring. Project Delivery Plan and execute network and telecom projects on time and within budget. Work closely with Project Management, Security, and Application teams. Ensure quality delivery across internal and offshore teams. Vendor & Contract Management Manage MSPs, carriers, and offshore partners with clear SLAs and strong governance. Participate in renewals, negotiations, and cost optimization efforts. Track vendor performance and drive improvements. Governance & Compliance Follow ITIL-based change, incident, and problem management processes. Oversee RCA for major incidents and ensure strong documentation. Maintain audit readiness, security compliance, and reporting standards. Track and report key KPIs (availability, MTTR, SLA compliance, costs, project delivery).