Agency Relations Liaison

Agency Relations Liaison Second Harvest Food Bank of NW PA Erie, PA Job Details Full-time From $18.39 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Community engagement Teamwork Interpersonal skills Customer service Food hygiene Windows Technical support Microsoft Office Driver's License Bachelor's degree Productivity software Technical Proficiency Full Job Description Agency Relations Coordinator Full-Time | Non-Exempt | On-site & Community-Based at Second Harvest Food Bank of Northwest Pennsylvania Join a Team That's Building Stronger Communities Through Food Access At Second Harvest Food Bank of Northwest Pennsylvania, we believe ending hunger takes collaboration, compassion, and strong community partnerships. The Agency Relations Coordinator plays a key role in supporting and strengthening our network of member agencies across our 11-county service area. This position works directly with food pantries, meal programs, shelters, and community organizations to expand access to nutritious food, strengthen local hunger relief efforts, and ensure agencies have the tools and support they need to serve their communities effectively. If you're passionate about community impact, relationship building, and social justice, this is an opportunity to make a meaningful difference every day. What You'll Do Agency Support & Relationship Management Serve as the primary liaison between Second Harvest and assigned member agencies throughout the region. Build and maintain strong relationships with community organizations, partners, and local leaders. Provide exceptional customer service by responding promptly to agency questions, concerns, and requests. Support agencies with ordering assistance, product concerns, technical support, and resource navigation. Inform agencies of available programs, opportunities, and resources that strengthen hunger relief efforts. Community Outreach & Capacity Building Develop a strong understanding of assigned counties, including demographic and geographic trends related to hunger and poverty. Gather and maintain data to help identify gaps in food access and opportunities to strengthen community food resources. Recruit and onboard new member agencies through outreach, site visits, and pre-admission interviews. Coordinate and attend community meetings to encourage collaboration, resource sharing, and local partnership development. Program Compliance & Monitoring Conduct agency site visits and maintain ongoing communication with network partners. Monitor compliance with food safety standards, membership requirements, and organizational policies. Support the implementation of new policies and procedures across the agency network. Track and coordinate required reporting and data collection related to individuals served by member agencies. Program & Distribution Support Help coordinate agency trainings, workshops, and educational opportunities. Direct Produce Express Mobile Pantry distributions within assigned service areas. Place food orders for SHFB programs as needed. Collaborate across departments to ensure efficient and responsive service to agencies and communities. What You'll Bring A passion for community impact and helping address hunger and food insecurity. Strong interpersonal and relationship-building skills. Ability to communicate professionally and effectively with a wide variety of audiences. Strong organizational skills with attention to detail and follow-through. Ability to problem solve, make independent decisions, and manage multiple priorities. Flexibility and willingness to travel throughout the service area. A collaborative, team-oriented mindset with a commitment to excellent customer service. Qualifications Bachelor's degree preferred; equivalent education and experience will be considered. 1-2 years of experience in community outreach, nonprofit work, human services, or a related field preferred. Valid Pennsylvania driver's license required. FoodSafe and ServSafe certifications required within six months of hire. Proficiency with Microsoft Office and Windows-based software required. Knowledge of nonprofit organizations, volunteer engagement, and community relations is a plus. What We Offer A mission-driven workplace where your work directly impacts families and communities across Northwest Pennsylvania. A supportive and collaborative team culture rooted in compassion, accountability, and respect. Competitive benefits, including: 401(k) with employer match Health, dental, vision, life, and disability insurance Paid time off and holidays Work Environment & Physical Demands Combination of office, warehouse, and community-based work environments. Frequent travel throughout the 11-county service area. Occasional evening or weekend work may be required. Ability to occasionally lift or move up to 35 pounds. Help Strengthen the Network That Feeds Our Communities As an Agency Relations Coordinator, you'll help connect communities to resources, strengthen local hunger relief programs, and ensure neighbors across Northwest Pennsylvania have access to the food and support they need. Equal Opportunity Employer Second Harvest Food Bank of Northwest Pennsylvania is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Job Type:

Full-time Pay:

From $18.39 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Vision insurance Application Question(s): I certify that all information in this application is true and complete. I understand that false or misleading information may result in denial or termination of employment. I authorize the company to verify my background and release all parties from liability for providing or receiving such information. I understand that a job offer may be contingent on passing a physical, drug screen, or background check. This application is valid for 90 days. The company prohibits discrimination or harassment based on any protected status and will investigate all complaints promptly. I understand that employment is at will and may be ended by either party at any time, with or without cause or notice, unless otherwise agreed in writing. Are you willing to pass a background/ reference check?

Education:

Bachelor's (Required)

Experience:

Customer service: 1 year (Required)

Microsoft Office:

1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person