Allow Skip to main content Home Explore opportunities Why PwC Join the Talent Community Saved jobs (0)

• Microsoft

D365 CRM

+ Copilot/AI Functional Lead, Manager Available in 55 locations Available in 55 locations See all See all Associated with 2 categories Associated with 2 categories See all See all

Job ID:

763807WD Up to 60% Manager Apply now Save Description The Opportunity As a Microsoft

D365 CRM

+ Copilot/AI Functional Lead you will guide client support work within our business application consulting practice, focusing on Microsoft Dynamics CRM solutions that help clients improve operational efficiency and support business goals. As a Manager you will lead teams, coach team members, and manage complex workstreams while using sound judgment, technology, and business insight to shape delivery and address client needs. In this role at PwC, you will analyze client requirements, support CRM implementation efforts, and help deliver training and adoption support for Microsoft CRM applications, including Copilot and AI-enabled capabilities. Responsibilities

• Leading Microsoft D365 CRM and Copilot/AI functional workstreams for client engagements
• Analyzing client requirements and translating business needs into CRM solution design and delivery plans
• Managing CRM implementations, including configuration decisions, deployment activities, and issue resolution
• Guiding integration planning across Microsoft Dynamics 365, CRM architecture, and connected applications
• Developing team members through coaching, feedback, and review of project deliverables
• Overseeing project timelines, scope, and budget while tracking risks and dependencies
• Delivering user training and adoption support to help client teams use CRM tools effectively
• Identifying opportunities to apply AI-enabled capabilities that improve operational efficiency and client outcomes
• Building relationships with client stakeholders to align solution priorities, resolve concerns, and adapt plans as needs change What You Must Have
• At least a Bachelor's degree
• At least 5 years of experience
• At least one of the following: Microsoft Dynamics 365 CRM certifications, Microsoft Dynamics 365 CRM Solution Architect�level certifications, relevant Microsoft Dynamics 365 CRM application certifications What Sets You Apart
• Preference for a Master's or Masters of Business Administration degree in Computer Science/Information Systems, Engineering
• Demonstrating Microsoft Dynamics 365 CRM and Copilot/AI functional leadership
• Leading CRM implementation planning, budgeting, execution, and delivery
• Translating system interactions into client-focused solution recommendations
• Mentoring teams through feedback, review, and coaching
• Applying AI fluency to improve operational efficiency and user training The salary range for this position is: $99,000
• $232,000.

Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines Apply now Save job Recommended Find relevant roles Upload your resume to see open roles relevant to your skills and experience Search with resume Explore PwC careers Learn more about our work, benefits and H-1B lottery policy as you consider your next step. H-1B lottery policy Learn about our H-1B lottery policy and the roles that may qualify for an exception. View the policy Explore benefits Learn about the benefits and programs available to eligible PwC team members to support your health, well-being and financial goals. Explore benefits Explore what we do Discover the work our teams do across Audit and Assurance, Advisory, Tax and Business Services — and where your skills could make an impact. Explore what we do Careers Search Jobs Audit and Assurance services Consulting Tax services Newsroom Alumni US offices Contact us © 2017

• 2026 PwC.

All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. Privacy Data Privacy Framework Cookie info Legal Terms and conditions Site provider Hi! Are you interested in this job? Close chatbot notification I'm interested Find similar jobs