ABOUT MACEDONIA FACE

Macedonia Family and Community Enrichment Center (FACE) is a nonprofit organization rooted in the Hill District of Pittsburgh, PA, dedicated to strengthening families and communities through trauma-informed, culturally responsive services. We believe every person deserves to be healthy enough to sustain opportunity and realize their potential.

POSITION SUMMARY

The Community Care Coach provides trauma-informed, coaching-based case management to Bedford Dwellings residents through the Choice Neighborhood Implementation (CNI) program. Operating within the TICD framework, the Coach builds trusting relationships with residents, conducts person-centered assessments, develops individualized action plans around education, health, and employment, and connects families to community resources. Requires a 'Whatever It Takes' attitude and genuine passion for empowering families. Reports to the CNI Supervisor.

ESSENTIAL RESPONSIBILITIES

Relationship Building & Outreach Builds trusting, sustained relationships with Bedford Dwellings residents through consistent outreach and prompt responsiveness Practices flexible, person-centered engagement — adjusting support based on each resident's needs and level of interest Attends team meetings, case conferencing, community meetings, and resident meetings as required Assessment & Case Management Completes thorough coaching-based assessments upon program entry; reassesses at least annually and updates quarterly Develops individualized action plans around education, health, and employment goals Provides ongoing service coordination — accompanying residents to calls, appointments, and meetings as needed Provides referrals and follows up to ensure successful connection to resources and goal progress May carry Lifeline referrals as assigned by supervisor Documentation & Collaboration Documents all efforts and outcomes accurately in the ClientPath data system; maintains organized records for each family Collaborates with the Education Liaison and interdisciplinary team to provide integrated support to residents

COMMITMENT TO PHILANTHROPY

Macedonia FACE is sustained by the generosity of funders, donors, and community partners. Every staff member contributes by delivering excellent services, documenting meaningful outcomes, and representing the mission with pride in the community.

WORKING CONDITIONS

Works across office and community settings. Requires regular travel throughout Allegheny County and Southwestern PA. Occasional evening hours required.

NOTE:

This position description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Macedonia FACE is an equal opportunity employer committed to building a diverse and inclusive workforce. Persons of color, women, and individuals with lived experience are strongly encouraged to apply.

Work Location:

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