This job advertisement is for internal applicants only. Please read all the way to the end to see the accumulated requirements for a level III Communication Officer - Basic Performs with excellence, the following tasks, including but not limited to: Receives citizen complaints and dispatches appropriate personnel in response including fire, rescue, and law enforcement. Receives and disseminates information via telephone, radio and computer system. Uses Emergency Medical Dispatch protocol to classify Emergency Medical Services calls, provide patient advice, and relay pre-arrival instructions. Accesses records and other information from a variety of sources including, but not limited to, teletype and computer terminals. Maintains accurate logs of all events. Conveys information to public concerning fire, rescue, and law enforcement. Answers phones and handles requests for assistance. Changes recording tapes. Files appropriate records and written information. Operates under periods of extreme stress.

Qualifications:

General knowledge of dispatching procedures Requires graduation from high school or completion of GED equivalent. Requires completion of National Incident Management System IS-700 and IS-100 within 90 days of employment. Requires completion of National Incident Management System IS-200 within 120 days of employment.

Core Skill Sets:

General knowledge of the geography of the County and location of major landmarks. Ability to type at a reasonable speed Ability to work with the public in an effective and efficient manner. Ability to speak English distinctly; work under pressure; read maps and determine locations; pass a basic fire and rescue vocabulary course; to use sound judgment; to acquire and relay information accurately. General understanding and ability to utilize the County's adopted software platform. In addition to all items above: Communication Officer I Successfully complete DCJS Basic Dispatching Courses. Successfully complete a

VCIN/NCIC

Operator Course. Successfully complete CPR certification. Successfully complete Emergency Medical Dispatch (EMD) Certification Course. Successfully complete all on-the-job training and be released on all consoles and equipment. Successfully complete Public Safety Telecommunicator I Successfully complete Fire Communicator I Continue training as outlined by supervisor In addition to all items above: Communication Officer II One year of experience in Campbell County or with an equivalent Emergency Communications Operation. Successfully complete 12 month probationary period, unless specifically waived during hiring process. Attend and successfully complete HazMat Awareness and Incident Command Courses. Continue training as directed by supervisor and/or Department Head. Must obtain a rating of "meets minimum standards" each year on performance appraisals In addition to all items above: Communication Officer III Two years of service with Campbell County or with an equivalent Emergency Communications Operation. Successfully complete ICS 300 May perform duties as a trainer - including serving as role model, coach and teacher for trainees, under the direction of the supervisor May perform duties as an Assistant Shift Supervisor - including leading shift in supervisor's absence, assisting with shift schedules, training new employees, performing quality control reviews for EMD calls. Must obtain a rating of "meets minimum standards" each year on performance appraisals.