911 Communication Specialist (Trainee)

JOB Under close supervision, the 911 Dispatch Trainee receives on-the-job training to perform the full range of emergency dispatch duties. This entry-level classification is designed to provide training and experience in emergency call handling, radio dispatch, and public safety communication systems in preparation for promotion to a certified Public Safety Dispatcher.

EXAMPLE OF DUTIES

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Attend and successfully complete agency-approved training programs including classroom instruction, on-the-job training, and evaluations.

Receive emergency and non-emergency calls from the public and other agencies, including 911 calls.

Learn to assess incoming calls, determine appropriate response, and dispatch law enforcement, fire, or medical units.

Operate a multi-line telephone and computer-aided dispatch (CAD) system.

Monitor and respond to radio communications from field personnel and relay information accurately.

Document all calls and radio traffic in accordance with agency procedures.

Learn and apply laws, policies, and procedures governing emergency dispatch.

Maintain composure, professionalism, and accuracy in high-stress situations.

Provide exceptional customer service to the public and interagency personnel.

Perform other related duties as assigned.

SUPPLEMENTAL INFORMATION

High school diploma or GED equivalent.