Payment Resolutions (PR) Specialist

Job Description An automotive client of Insight Global is seeking a Payment Resolution (PR) Specialist to support the payment and reconciliation side of a high‑volume billing operation. This role focuses on posting, reconciling, and resolving payments and works in close partnership with an Accounts Receivable (AR) Specialist to ensure accurate end‑to‑end billing. The team manages thousands of records and is actively scaling out of a highly manual Excel‑based process. You will be responsible for reconciling customer payments against invoices and work orders, investigate and resolve payment discrepancies, and maintain accurate payment records. An hourly rate expectation is $30/hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 3-5 years of experience in payment processing, cash application, billing operations, or accounting
• Strong Excel skills with large datasets
• Experience reconciling payments to invoices and work orders
• Experience with Salesforce
• Familiarity working with Treasury and AP teams Comfortable in fast‑paced, high‑volume finance environments
• Automotive industry experience (preferred, not required)
• SAP
• Exposure to Stripe or other payment platforms