Brand Communication & E-Commerce Coordinator Overnight Blowout Fresno, CA Job Details Part-time $20 - $25 an hour 19 hours ago Benefits Paid time off Employee discount Opportunities for advancement Qualifications Customer communication Teamwork E-commerce Attention to detail Organizational skills Instagram Full Job Description Overnight Blowout is a growing hair-care and beauty brand. We are a product driven, entrepreneurial company that is continuing to grow across e-commerce, social media, retail, and other sales channels. We are looking for an enthusiastic, organized, and highly motivated Brand & E-Commerce Coordinator to join our team and play an important role in our full communication operations with influencers, customers and day-to-day e-commerce. Position Overview

•This is a part time to full time position. This is a hands-on position for someone who understands social media, brand communication, customer engagement, and e-commerce operations . The ideal candidate is someone who can represent our brand professionally online, communicate with customers and followers, assist with social media engagement, and also work comfortably with fulfillment and e-commerce software. You should be comfortable switching between creative/communication tasks and operational tasks throughout the day. Key Responsibilities Brand Communications & Social Media Help manage daily social media engagement across platforms such as Instagram, TikTok, Facebook, and other relevant channels. Respond to customer comments, direct messages, questions, and inquiries in a friendly and professional brand voice. Engage with followers and help build an active and loyal online community. Monitor social media trends and identify opportunities to increase engagement. E-Commerce & Fulfillment Assist with processing and fulfilling daily online orders. Work with fulfillment and shipping platforms and other e-commerce software. Print shipping labels, organize shipments, and help ensure orders are processed accurately and on time. Troubleshoot basic fulfillment and shipping issues. Customer Experience Provide excellent customer service through email, social media, and other communication channels. Help resolve customer questions, order issues, shipping concerns, and product inquiries. Identify recurring customer issues and communicate them to management. Represent Overnight Blowout in a professional, positive, and knowledgeable manner. What We're Looking For The ideal candidate has: Previous experience in social media, brand communications, customer engagement, e-commerce, or a related field . Strong written and verbal communication skills. Excellent attention to detail and organizational skills. Experience using social media platforms professionally. Experience with e-commerce platforms such as Shopify, Amazon, TikTok Shop, or similar platforms . Experience with shipping or fulfillment software such as ShipStation, Shippo, EasyPost, or similar platforms is highly preferred. The ability to learn new software quickly. Strong computer skills and comfort working with multiple platforms. A positive, proactive, and solution-oriented attitude. The ability to work independently while also communicating effectively with the team. An understanding of how to communicate with customers while maintaining a consistent brand voice. Preferred Experience Experience with any of the following is a plus: Shopify ShipStation TikTok Shop Amazon Seller Central Instagram TikTok Facebook/Meta Business Suite Influencer or creator marketing Email marketing Customer service platforms Inventory management Shipping and fulfillment operations Beauty, hair care, fashion, or consumer-product brands Who Would Be a Great Fit? If you're someone who enjoys being involved in different areas of a growing company, takes initiative, learns quickly, and wants to have a meaningful role in building a brand, we'd love to hear from you. What We Offer Opportunity to work with a growing consumer brand. Hands-on experience across social media, e-commerce, fulfillment, and brand development. Opportunity for growth as the company expands. Collaborative and entrepreneurial work environment. Potential for increased responsibility and advancement based on performance. How to Apply Please submit your resume along with a brief explanation of your experience with social media, customer engagement, e-commerce, and/or fulfillment software . Applicants with experience working for a growing consumer brand, beauty brand, e-commerce company, or similar business are encouraged to apply.

Pay:

$20.00 - $25.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person