Customer Experience & Digital Communications Specialist

Customer ExperienceDigital Communications Specialist Full-Time | Competitive Pay + Benefits Hybrid Customer Support Role (Digital + Phone) About the Opportunity We are a well-established, family-owned service organization with over 40 years of experience delivering high-quality products and exceptional customer care. As our service operations evolve, we are expanding our team with a Customer ExperienceDigital Communications Specialist-a role designed for today's modern, technology-driven service environment. This position blends customer service, digital communication, and real-time coordination, supporting both traditional phone interactions and a growing AI-powered communication platform. Position Overview This is a hybrid communication role where you'll serve as a central point of contact for customers, helping them navigate service needs through both digital platforms and phone-based support. You'll play a key role in ensuring a smooth, efficient, and high-quality customer experience while working within a system that supports scheduling, diagnostics, and service coordination. Key Responsibilities Digital Customer Communication Respond to customer inquiries through a digital platform (chat, messaging, online requests) Translate customer concerns into clear service requests Maintain fast, accurate, and professional written communication Phone-Based Support Handle inbound and outbound service calls Guide customers through service issues, expectations, and next steps Deliver a high-touch, customer-focused experience Service IntakeCoordination Collect and document key service details (model numbers, serial numbers, symptoms) Prioritize and route service requests appropriately Assist with scheduling and coordinating service appointments OperationsTeam Collaboration Partner with technicians, dispatch, and parts teams Ensure accurate communication across departments Help maintain workflow efficiency and service quality Continuous Improvement Adapt to new tools and systems in a tech-enabled environment Contribute to improving digital communication and service processes What Makes This Role Unique Not a traditional call center role Strong focus on digital communication and modern tools Exposure to technical service operations and diagnostics Opportunity for growth into operations, service, or technical roles Qualifications Required 1+ year of customer service, call center, or service coordination experience Strong written and verbal communication skills Comfortable using digital platforms and phone systems Detail-oriented with strong organizational skills Interest in technology and problem-solving High school diploma or equivalent CompensationBenefits Competitive pay based on experience Healthcare benefits 401(k) with company match Paid time off, sick time, and parental leave Employee discounts Weekly pay Why Join Us? Be part of a modern, technology-driven service environment Work in a role that blends customer experience with digital innovation Join a stable, growing organization with long-term opportunity Apply Today If you enjoy helping customers, working with technology, and being part of a fast-paced team, we'd love to hear from you!