APPLY FOR POSITIONS WITH WORCESTER COUNTY, YOU MUST GO TO OUR WEBSITE AND APPLY ONLINE

worcesterhr.co.worcester.md.us/\nWORCESTER

COUNTY JOB OPPORTUNITIES

\nHIRING

ENTRY-LEVEL AND EXPERIENCED 911 DISPATCHERS!

DEPARTMENT:

EMERGENCY SERVICES

JOB TITLE:

EMERGENCY COMMUNICATIONS SPECIALIST

TRAINEE, I, II

WORK LOCATION

WORCESTER

COUNTY GOVERNMENT CENTER, ONE WEST MARKET ST., SNOW HILL, MD WORK SCHEDULE

INITIAL

TRAINING PERIOD IS ON DAY SHIFT 8

00 AM TO 4:30 PM, MONDAY

FRIDAY, FOR

ABOUT A MONTH, AND THEN TRAINEES WILL WORK A 2

30 PM-12:30 AM

SHIFT, MONDAY-THURSDAY

(4, 10-HR DAYS), UNTIL

THE TRAINING PERIOD IS COMPLETE. THERE WILL ALSO BE SCHEDULED RIDE-ALONGS ON EVENING/NIGHT SHIFTS THAT TRAINEES WILL NEED TO BE AVAILABLE FOR

\nONCE

TRAINING IS COMPLETED, SPECIALISTS WILL MOVE TO A ROTATING SCHEDULE

\n12-HOUR SHIFTS

DAYSHIFT:
6:30 AM
6:30

PM, NIGHTSHIFT:

6:30 PM

6:30 AM, 2 DAYS

ON, 2 DAYS OFF, 3 DAYS ON, 2 DAYS OFF, 2 DAYS ON, 3 DAYS OFF, THEN REPEAT

;

SCHEDULE ROTATION WORKS EVERY OTHER WEEKEND, WITH ON-CALL AS A REQUIREMENT

ADDITIONAL PAY WHILE ON CALL
$28.57/DAY

•

ESSENTIAL PERSONNEL

;

MUST BE AVAILABLE FOR DAY AND NIGHT

APPLICATION PERIOD:

UNTIL FILLED

JOB SUMMARY:

This individual is responsible for receiving all calls for emergency services, which include radio and telephones, and reports to their immediate Shift Lieutenant or Assistant Chief of Communications, but is ultimately responsible to the Director of Emergency Services.\n

GENERAL REQUIREMENTS

Safety sensitive requiring drug and alcohol testing
Essential personnel subject to emergency call-back with little or no notice. Subject to mandatory overtime as needed
Must meet FBI and State of Maryland requirements for access to criminal justice information, including U.S. citizenship and a criminal background check
Successfully pass a pre-qualifying computer dispatch test
Successfully pass pre-employment background check, including fingerprinting, motor vehicle history, work history, criminal history, and references
Successfully pass pre-employment physical examination
Successfully pass pre-employment psychological testing
Must be able to work weekends and holidays
Must be able to work day shift and night shift\n
Must maintain confidentiality and professionalism in high-stress environments\n

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Using training and policies, receive and process requests for emergency services; answering them professionally, recognizing if a call is received from telephone, SMS/text, MMS/video, TTY/TTD, or an automated data feed from telematic sensors
Interpret sensor data, images, and verbally communicated information to triage, prioritize, and initiate the correct emergency response
Using knowledge of law enforcement, fire, and EMS protocols, prioritize and sequence calls promptly in a limited time with limited or no supervision
Demonstrate clear and effective communications with internal and external customers, inclusive of active listening, call control, judgment, respect, and empathy
Provide pre-arrival medical, fire, and police instructions during high-stress situations, including CPR, childbirth, hemorrhaging, active shooters, and entrapments
Manage challenging callers using appropriate handling of distressed, autistic, hearing-impaired, elderly, angry, and foreign-language-speaking callers
Provide direct counseling to suicidal persons, domestic violence victims, and children
Ascertain incident information by obtaining and verifying caller information and location, determining the nature of the incident, and all available data, including but not limited to automated data, text, and multimedia messaging, and relaying that information to emergency responders verbally and digitally
Coordinate with language translation operators and crisis counselors on multi-party calls as needed
Make use of sensor data, maps, and GIS resources to ascertain the location of an emergency when a caller is not familiar with their surroundings or in an area lacking street addresses
Operate complex public safety technology systems, inclusive of Computer Aided Dispatch (CAD), Records Management Systems (RMS), Criminal Justice Information Systems (CJIS/NCIC), Geographic Information Systems (GIS), teletypewriter (TTY), computer-based call handling equipment (CHE), and complex computer-based and hardware radio consoles
Notify key personnel of critical incidents, using judgment to determine the need to contact other law enforcement and public safety agencies for additional information and resources as needed, or relaying information regarding incidents for situational awareness
Activate mass community warning and notification systems to inform the public of impending critical information related to such things as severe weather impacts, potential injury, or life-safety events
Manage chain of custody for records/documentation used in court proceedings and legal discovery
Maintain up-to-date knowledge of procedures as outlined in the Standard Operating Procedures
Maintain certification in Miles, CJIS, NCIC EMD, EPD, and EFD along with CPR/AED training
Maintain security procedures for 911 Center and Department Offices
Complete assigned tasks accurately and by established deadlines
Cross-train and back up other staff as needed
Establish and maintain harmonious working relationships with co-workers, allied agency personnel, elected or appointed officials, and the general public using tact, discretion, sound judgment, and professionalism
Comply with safety programs, procedures, training, fire drills, COOP plans, etc., and work safely
Ensure confidentiality of information and records and comply with record retention schedule
Ad, support, and enforce Worcester County Government Personnel Rules & Regulations
Perform additional duties as required by the Department Head, Assistant Chief of Communications, and Administrative Staff\n

QUALIFICATIONS AND SKILLS

EMERGENCY

COMMUNICATIONS SPECIALIST TRAINEE

COMPENSATION:

GRADE 14/STEP 1

$20.91 HOURLY/$43,493 ANNUALLY

DAYSHIFT 6:30 AM TO 6:30 PM

ROTATING SCHEDULE, IF ASSIGNED TO NIGHT SHIFT, 5

SHIFT DIFFERENTIAL

High school diploma or GED
US Citizenship to comply with FBI and State of Maryland requirements
Ability to type 35 wpm
Must acquire the following certifications within 18 months of employment: National Crime Information Center, Maryland Inter-Agency Law Enforcement System, National Academy Emergency Dispatch, Medical, Fire and Police Protocols, Emergency Telecommunicator, Cardiopulmonary Resuscitation, and basic National Incident Management System training
Must be able to receive, retain, and transfer information during extremely stressful situations
Must be computer literate and have good typing skills
Must be able to work shift work, weekends, and holidays
Knowledge of the geography of Worcester County
Familiar with office equipment, i.e., fax, copier, and personal computer
Computer skills, including Microsoft products and word processing software
All applicants must successfully complete pre-hire testing prior to interview
Able to work with coworkers and the public professionally, respectfully, and harmoniously
Criminal background check and fingerprints required if selected to move forward in the hiring process
Ability to work with sensitive information and maintain confidentiality
Ability to follow verbal and written instructions; keep records and logs; complete written forms; and communicate effectively with the public and coworkers.
Ability to apply acquired knowledge to increasingly varied and complex tasks and perform multiple tasks simultaneously\n
Ability to sit for long periods of time, speak clearly and concisely and work under stressful situations
Ability to speak on a radio professionally
Ability to multitask
listening on the phone or radio while typing on the computer
Ability to work in an open office environment\n

EMERGENCY COMMUNICATIONS SPECIALIST I

COMPENSATION:

GRADE 15/STEP 1

$21.93 HOURLY/$45,614 ANNUALLY

DAYSHIFT 6:30 AM TO 6:30 PM

ROTATING SCHEDULE, IF ASSIGNED TO NIGHT SHIFT, 5

SHIFT DIFFERENTIAL

SALARY MAY BE HIGHER BASED ON QUALIFICATIONS, CERTIFICATIONS, AND EXPERIENCE
Has the same duties, qualifications, and skills as an Emergency Communications Specialist Trainee, plus the following:\n
Specialist Trainee will be considered for advancement to this position after successfully completing the 18-month probationary period and having successfully completed all the above-mentioned basic training classes\n
Receive and dispatch emergency calls, including police, fire, ambulance, and other agencies
Route administrative and non-emergency calls and walk-in messages
Write reports relating to emergencies
Conduct periodic testing of communications equipment
Maintain up-to-date knowledge of Standard Operating Policies and Procedures (SOPS)\n
Maintain certification in MILES, CJIS, and NCIC training
Work with minimal supervision

EMERGENCY COMMUNICATIONS SPECIALIST II COMPENSATION

GRADE 17/STEP 1 $24.04 HOURLY/$50,003 ANNUALLY

DAYSHIFT 6:30 AM TO 6:30 PM

ROTATING SCHEDULE, IF ASSIGNED TO NIGHT SHIFT, 5

SHIFT DIFFERENTIAL

SALARY MAY BE HIGHER BASED ON QUALIFICATIONS, CERTIFICATIONS, AND EXPERIENCE
Has the same duties, qualifications, and skills as Emergency Communications Specialist I, plus the following:
Emergency Communication Specialist I's will be considered for advancement to this position after 3 years' service and having successfully shown above-average performance, and has completed required training
Has limited decision-making authority
May serve as acting lead on the shift in the absence of an Emergency Communications Lieutenant
Train new employees; participate in and lead daily and in-service training
Maintain additional certification requirements, including Certified Training Officer (CTO)\n

SAFETY ANALYSIS

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APPLY FOR POSITIONS WITH WORCESTER COUNTY, YOU MUST GO TO OUR WEBSITE AND APPLY ONLINE

COUNTY JOB OPPORTUNITIES

ENTRY-LEVEL AND EXPERIENCED 911 DISPATCHERS!

DEPARTMENT:

EMERGENCY SERVICES

JOB TITLE:

EMERGENCY COMMUNICATIONS SPECIALIST

WORK LOCATION

COUNTY GOVERNMENT CENTER, ONE WEST MARKET ST., SNOW HILL, MD WORK SCHEDULE

TRAINING PERIOD IS ON DAY SHIFT 8

ABOUT A MONTH, AND THEN TRAINEES WILL WORK A 2

SHIFT, MONDAY-THURSDAY

THE TRAINING PERIOD IS COMPLETE. THERE WILL ALSO BE SCHEDULED RIDE-ALONGS ON EVENING/NIGHT SHIFTS THAT TRAINEES WILL NEED TO BE AVAILABLE FOR

TRAINING IS COMPLETED, SPECIALISTS WILL MOVE TO A ROTATING SCHEDULE

DAYSHIFT:

PM, NIGHTSHIFT:

ON, 2 DAYS OFF, 3 DAYS ON, 2 DAYS OFF, 2 DAYS ON, 3 DAYS OFF, THEN REPEAT

SCHEDULE ROTATION WORKS EVERY OTHER WEEKEND, WITH ON-CALL AS A REQUIREMENT

ADDITIONAL PAY WHILE ON CALL

ESSENTIAL PERSONNEL

MUST BE AVAILABLE FOR DAY AND NIGHT

APPLICATION PERIOD:

UNTIL FILLED

JOB SUMMARY:

GENERAL REQUIREMENTS

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

QUALIFICATIONS AND SKILLS

COMMUNICATIONS SPECIALIST TRAINEE

COMPENSATION:

GRADE 14/STEP 1

ROTATING SCHEDULE, IF ASSIGNED TO NIGHT SHIFT, 5

SHIFT DIFFERENTIAL

EMERGENCY COMMUNICATIONS SPECIALIST I

COMPENSATION:

GRADE 15/STEP 1

ROTATING SCHEDULE, IF ASSIGNED TO NIGHT SHIFT, 5

SHIFT DIFFERENTIAL

SALARY MAY BE HIGHER BASED ON QUALIFICATIONS, CERTIFICATIONS, AND EXPERIENCE

EMERGENCY COMMUNICATIONS SPECIALIST II COMPENSATION

ROTATING SCHEDULE, IF ASSIGNED TO NIGHT SHIFT, 5

SHIFT DIFFERENTIAL

SALARY MAY BE HIGHER BASED ON QUALIFICATIONS, CERTIFICATIONS, AND EXPERIENCE

SAFETY ANALYSIS

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(911 Dispatcher) Emergency Communications Specialist Trainee, I, II