Job Description
Veterinary Client Service & Communications Coordinator We are growing our veterinary hospital team and developing a new Communications Team designed to provide excellent client service, clear communication, compassionate patient care, and strong internal support for our doctors and team. This position is more than a traditional CSR role. It is a service-focused, communication-centered role for someone who wants to help care for pets and support the people who love them. About the Role This team member will rotate between two important positions within our hospital: 1. Client & Patient Care Coordinator - Front of House In this role, you are often the first impression of the hospital. You help create a clean, calm, welcoming, and organized front-of-house experience for clients, patients, and team members.
Responsibilities include:
Greeting clients and patients warmly and professionally Helping clients feel seen, welcomed, cared for, and respected Keeping the lobby and front area clean, tidy, and comfortable Monitoring front-of-house flow and communicating needs to the medical team Helping manage reactive, nervous, fearful, or aggressive pets safely and calmly Facilitating prescription pickup and in person client questions Supporting internal communication between the front team, technicians, assistants, and doctors Offering thoughtful hospitality touches such as water, coffee, or assistance when appropriate Watching for client stress, confusion, or frustration and helping solve problems early Helping every client leave feeling respected, informed, and confident in our team 2. Communications Team - Phones, Email, Texting, and Client Support In this role, you help manage the hospital's external communication with clients. This position requires excellent follow-through, clear wording, kindness, accuracy, and the ability to communicate well on behalf of the medical team. Responsibilities include:
Answering phone calls professionally and efficiently Managing client emails and text messages Facilitating prescription requests and communication Helping clients understand next steps, scheduling needs, and hospital processes Communicating clearly with the medical team regarding client needs Following through on messages so clients receive timely responses Helping create a smooth, organized communication flow for the entire hospital Providing honest, kind, and clear communication even during busy or stressful moments Our Values in This Role The right person for this position will be expected to help live out our hospital values in practical, everyday ways. Christ-Like Compassion We serve pets and people with compassion, kindness, humility, gentleness, and patience. This role requires someone who can show grace to clients, patients, and teammates - including during stressful, emotional, or difficult situations. Integrity and Trust We build trust by telling the truth, owning mistakes, following through, protecting confidentiality, and communicating transparently. This role requires dependable follow-through and honest communication. Excellence in Veterinary Care Excellence is not limited to medical procedures. It includes client education, cleanliness, communication, organization, follow-up, and the way people are treated. This role helps protect the quality and professionalism of the entire hospital experience. Grace-Filled Communication and No Gossip We use our words to build trust, provide clarity, and encourage others. We reject gossip, careless words, negativity, and communication that tears others down. This position requires someone who can communicate directly, kindly, respectfully, and professionally with both clients and teammates. Intentional Hospitality and Relationships We believe people should feel seen, welcomed, cared for, and remembered. This role is central to creating a warm, respectful, and supportive experience for clients, patients, and team members. Humble Service and Teamwork No job is beneath us. This position requires someone willing to help wherever needed, support the team, and contribute to the shared purpose of caring for pets and people well. Faith-Filled Courage and Perseverance Veterinary medicine can involve hard conversations, emotional clients, sick patients, busy days, and unexpected challenges. We are looking for someone who can remain steady, kind, and resilient when the work is difficult. Stewardship and Community As a local veterinary practice, we want our work to strengthen our team, our clients, their pets, and our community. This role helps steward the relationships and trust that have been placed in our care. What We Are Looking For We are looking for someone with excellent internal and external communication skills, a strong service mindset, and the ability to stay calm in a busy veterinary hospital environment. The ideal candidate is:
Warm, friendly, and professional Excellent with client communication Excellent with internal team communication Calm under pressure Detail-oriented and organized Comfortable with phones, email, texting, and computer systems Able to multitask without losing kindness or accuracy Observant and willing to jump in where needed Respectful of confidentiality Willing to receive feedback and continue growing Committed to high standards of service, cleanliness, follow-through, and client care Aligned with our mission, vision, and values Position Requirements Prior veterinary hospital, customer service, hospitality, medical office, or communication experience preferred Strong phone and written communication skills required Comfort working around dogs, cats, and occasional stressful pet situations required Ability to stand, move throughout the hospital, and assist with front-of-house flow Ability to learn veterinary terminology, hospital protocols, and prescription workflows Must be dependable, professional, kind, humble, and willing to grow Why This Role Matters This position helps set the tone for the entire client and patient experience. The person in this role helps clients feel cared for, helps the team stay connected, helps the hospital run more smoothly, and helps us live out our mission in real, practical ways. We are looking for someone who wants to be part of a team that values excellent veterinary care, honest communication, compassion, integrity, humility, hospitality, accountability, and meaningful work. Job Type:
Full-time Benefits:
401(k) 401(k) Matching Employee Discount Health Insurance Paid Time Off Work Location:
In person
