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Communications Specialist

Job

L.E. Cox Medical Centers

Springfield, MO (In Person)

Full-Time

Posted 3 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/18/2026

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Job Description

Communications Specialist L.E. Cox Medical Centers - 3.6 Springfield, MO Job Details Full-time 20 hours ago Benefits Health insurance Dental insurance Vision insurance Retirement plan Qualifications High school diploma or
GED Full Job Description Facility:
Cox North:
1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802
Department:
1811
Emergency Communications Scheduled Weekly Hours:
40
Hours:
10:00AM - 10:00
PM Work Shift:
Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits |
CoxHealth Job Description:
The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.
Education Required:
High School Diploma or Equivalent Preferred:
Emergency Medical Dispatch Training Experience Preferred:
1 year of communications center experience Skills Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. Ability to follow instructions. Possess good telecommunications skills. Possess ability to track and manage multiple tasks simultaneously. Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests.
Licensure/Certification/Registration Preferred:
PRO QA