Specialist, Communication Management

Specialist, Communication Management#26-10450 Dublin, OH All On-site Job Description The primary duties of this role will include: learning the features of the Cardinal Health pharmaceutical ecommerce platform with a high degree of mastery learning the key differences between the various types of pharmacies and classes of trade that are moving to use the Vantus HQ ecommerce platform learning and teaching various stakeholders about the enhancements that are added to the Vantus HQ platform each month monitoring the hypercare triage from intake tool for new submissions and responding promptly to all requests for assistance answering questions and providing education to requestors in order to resolve issues routing incoming support requests that cannot be resolved by Live Site Management team to the appropriate team or technician for problem resolution ensuring that all support requests are followed up on and dispositioned in a timely manner keeping accurate and complete documentation regarding known defects and work arounds so that consistent and accurate information can be provided to sales and customer support teams The incoming communications will be related to a new pharmaceutical e-commerce platform. Additional duties may include logging metrics and communicating problem resolutions back to sales and customers. Ability to communicate in a clear and concise manner, both verbally and in writing Strong customer service mindset and willingness to provide assistance under situations that can sometimes be hectic and stressful Ability to remain calm and supportive in situations where those who are requesting help may be frustrated Ability and willingness to work with a variety of toolsets: Microsoft suite of products, including Sharepoint, Teams, Forms as well as Salesforce, Confluence, Jira and Cardinal Health approved AI tools Ability to interpret and analyze evidence and description of problem that may be incomplete or unclear and act using a combination of standard operating procedures and instinct Attention to detail and timelines Ability to manage multiple workstreams at one time

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."