Communication Specialist Tulsa, Oklahoma | On-Site | Full-Time |

Night Shift Schedule:

6:30 PM - 6:30 AM, 12-hour shifts About the Position Air EMS is seeking a full-time Communication Specialist to join our Global Mission Operations & Communications Center in Tulsa. This position coordinates the communications and operational logistics for domestic and international air-medical and charter missions from the initial request through mission completion. Communication Specialists work closely with flight crews, medical teams, hospitals, ground ambulance providers, airports, customers, and other mission partners to keep each mission organized, informed, and moving safely and efficiently. Aviation, EMS, healthcare, dispatch, logistics, or operations experience is helpful, but not required. We are interested in candidates with strong communication, organization, problem-solving, and customer-service skills who are ready to learn a specialized industry. What You'll Do Receive and coordinate requests for air ambulance, medical transportation, CASEVAC/personnel recovery, aircraft charter, and other specialized services. Coordinate communications among pilots, medical crews, hospitals, ground ambulance providers, airports, customers, and other mission partners. Maintain flight-following and mission-status information for active aircraft and missions. Coordinate multiple active and pending missions and adjust priorities as operational conditions change. Obtain and communicate the information needed to support mission planning, including patient, transportation, aircraft, crew, airport, and logistical information. Accurately document mission activity, communications, transportation details, and other information that may become part of an operational or legal record. Identify information or conditions that may affect mission safety and promptly communicate concerns to the appropriate personnel. Assist with emergency communications and response procedures when necessary. Prepare operational reports, logs, and other required documentation. Participate in required training, competency exercises, drills, staff meetings, and quality and safety activities. You May Be a Great Fit If You... Stay organized when several things are happening at once. Communicate clearly and professionally by phone, radio, email, and text. Pay close attention to details and understand the importance of accurate documentation. Can prioritize tasks and determine what needs attention next. Remain calm and professional when plans change unexpectedly. Are comfortable learning aviation, medical, and operational terminology. Enjoy problem-solving and coordinating people, information, and resources. Have strong computer and typing skills. Can handle confidential and sensitive information professionally. Are dependable and comfortable working independently as part of a 24/7 operation. Experience That Translates Well ... Our team members come from a variety of professional backgrounds. Experience that may translate particularly well to GMOC includes: Hospital communications, transfer centers, or medical offices EMS, fire, police, or public-safety communications Aviation or airport operations Transportation, logistics, or scheduling Military operations or communications Operations or communications centers Customer-service positions involving complex scheduling, coordination, or problem-solving Minimum Qualifications High school diploma or equivalent Excellent verbal and written communication skills Professional, diplomatic, and customer-focused communication style Ability to organize and prioritize multiple tasks Strong attention to detail and situational awareness Comfortable using computers and learning new software systems Ability to appropriately handle confidential and sensitive information Basic map-reading and geographic/navigation skills Ability to work 12-hour night shifts, including weekends and holidays as scheduled Preferred Qualifications The following are helpful, but not required: Previous experience in healthcare, EMS, aviation, transportation, logistics, dispatch, scheduling, or an operations/communications center Familiarity with aviation or medical terminology Spanish-language skills Benefits Air EMS offers eligible full-time employees: Health insurance Dental insurance Vision insurance Paid time off 401(k) + matching Job-specific training and professional development Air EMS - A New

ALTITUDE

for Medical Services™

Equal Opportunity Employer :

Air EMS is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

Reasonable Accommodation :

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact 918-392-5350 or info@airems.us.

Pay:

$16.00 - $18.00 per hour Expected hours: 36.0 - 48.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift availability: Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Tulsa, OK 74115 (Required)

Work Location:

In person