NOC Communications Specialist - Harrisburg, PA (Harrisburg, PA, 17177) | 09/14/26

Job Description Job Title:

NOC Communications Specialist (3rd Shift)

Client Industry:

Leading Government Organization

Location:

Harrisburg, PA

Duration:

3 Months (High potential for extension)

Employment Type:

Contract (37.5 hours per week)

Work Arrangement:

100% On-site (Candidates must be local to the Harrisburg area. The required schedule is Saturday through Wednesday, 12:00 AM to 8:30 AM, with a one-hour unpaid lunch)

Interview Format:

Either Webcam or In Person interview Key Responsibilities

Provide first-line network technical support outside of regular business hours to employees and business partners.

Answer inbound phone calls regarding network issues and manage Enterprise Incident communications using defined templates and processes.

Create, escalate, and monitor trouble tickets in ServiceNow to ensure prompt resolution by Tier 2 Engineers or third-party providers.

Actively monitor remote site networks and hardware health using management tools such as SolarWinds and Squared Up.

Respond to system failures and network outages, coordinating with IT staff and vendors for service restoration.

Update network operation reference materials and IT Service Desk knowledgebase documentation.

Required Skills

Experience with incident management, call tracking, and ticketing software, preferably ServiceNow.

Excellent written and oral communication skills accompanied by professional phone etiquette.

Proven ability to troubleshoot end-user issues and escalate them appropriately for quick resolution.

Ability to effectively support and communicate with end-users who possess varying levels of IT proficiency.

Highly organized, resourceful, and detail-oriented approach to multitasking and prioritizing workloads.

Preferred Skills

2+ years of previous experience in systems administration, help desk support, or a call center environment. Best regards,

Kaushlendra Sahu

Associate Recruiter E-Solutions

M:

+1 (408) 919-4866

E:

kaushlendra.s@E-solutionsinc.com

W:

www.e-solutionsinc.com

Offices in 35 countries with a global workforce in 150 countries

Disclaimer:

E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.

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OA/ETSO - NOC

Comms Specialist

•3rd Shift

•1technical support C2CUnited States