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Relias_Learning
Client Communications Specialist
Career Insights for Communications / Public Relations Specialist
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Based on North Carolina data
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What they do
A Communications or Public Relations Specialist coordinates internal and external communications for a company or organization. Provides information to employees on company activities, such as the launch of a new product or a community service initiative. Writes and edits public communications; develops media contacts and prepares material for press and media distribution; monitors media coverage. May assist with events planning.
$71,140 / year median in North Carolina
+9% projected growth
Job Description
Apply now » Client Communications Specialist Relias LLC Company Description Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium! Flexible work environment with onsite and work from home options- you choose when you want to come into the office! Active Employee Resource Groups open to all employees! Comprehensive onboarding program
- a great introduction to our company, customers and culture! Growth and career advancement opportunities! Promotes internal mobility and career growth aligned with evolving business needs Multiple development program options
- leadership development, professional development curriculums, and Nanodegree options in both technology and data science Professional development gained from conference attendance and participation in organizations like NC Tech Onsite 321 Coffee Shop providing free coffee and pastries to employees Job Description The Client Communications Specialist will help manage and support the mass customer communications and digital engagement activities of Client Care.
WHAT YOU'LL BE DOING
- Working with other departments to craft and deliver operational communications to clients on behalf of Relias.
- Collaborating with the Customer Marketing team on communications strategy and alignment in messaging, cadence, and recipients.
- Manage the process for creating content for and delivering the monthly client newsletter.
- Making recommendations to improve the client experience through development and adoption of communications best practices.
- Gathering, analyzing, and interpreting communication effectiveness
- Being an advocate for Relias clients when it comes to determining what, how, and when important events or information should be communicated to our client base
- Leverage AI for content creation to draft, refine, personalize, and optimize client communications while ensuring accuracy, brand consistency, and appropriate human review prior to distribution.
YOU'VE GOT WHAT IT TAKES IF YOU HAVE
- Client Relationship Management
- ability to effectively manage and nurture client relationships to achieve mutual success
- Client Discovery
- ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
- CRM Tool Management
- proficiency in utilizing CRM tools to manage clients, track interactions, maintain accurate records, encompassing all data, processes, and workflows to complete job duties and serve as a central repository for information that supports sales, marketing, customer service, and other customer-facing functions
- Communication
- skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received
- 2 years related experience managing client communications strategy and developing client communications.
- Strong project management skills and a proven track record of managing multiple projects with sometimes overlapping deadlines
- Proficient in customer marketing and software communications software or platforms
- Proficient in SalesForce and Gainsight
- Advanced skills with MS Word, Excel, PowerPoint, Outlook and CRM platforms
- Bachelor's Degree in Communications, Marketing, or related field
IT WOULD BE IDEAL IF YOU HAVE
- Experience working for SaaS companies
- Demonstrated ability to lead and manage projects
- SaaS client communication and/or customer service experience
- Strong working knowledge of Salesforce Additional Information