WHAT CAN RELIAS OFFER YOU?

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium! Flexible work environment with onsite and work from home options

you choose when you want to come into the office! Active Employee Resource Groups open to all employees! Comprehensive onboarding program
a great introduction to our company, customers and culture! Growth and career advancement opportunities! Promotes internal mobility and career growth aligned with evolving business needs Multiple development program options
leadership development, professional development curriculums, and Nanodegree options in both technology and data science Professional development gained from conference attendance and participation in organizations like NC Tech Onsite 321 Coffee Shop providing free coffee and pastries to employees Job Description The Client Communications Specialist will help manage and support the mass customer communications and digital engagement activities of Client Care.

Responsibilities will include working with internal stakeholders to create comprehensive communication plans, collateral, and digital communication channels for both clients and internal groups, owning the client communications strategic plan and operations.

WHAT YOU'LL BE DOING

Working with other departments to craft and deliver operational communications to clients on behalf of Relias.
Collaborating with the Customer Marketing team on communications strategy and alignment in messaging, cadence, and recipients.
Manage the process for creating content for and delivering the monthly client newsletter.
Making recommendations to improve the client experience through development and adoption of communications best practices.
Gathering, analyzing, and interpreting communication effectiveness
Being an advocate for Relias clients when it comes to determining what, how, and when important events or information should be communicated to our client base
Leverage AI for content creation to draft, refine, personalize, and optimize client communications while ensuring accuracy, brand consistency, and appropriate human review prior to distribution.

Qualifications

YOU'VE GOT WHAT IT TAKES IF YOU HAVE

Client Relationship Management
ability to effectively manage and nurture client relationships to achieve mutual success
Client Discovery
ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
CRM Tool Management
proficiency in utilizing CRM tools to manage clients, track interactions, maintain accurate records, encompassing all data, processes, and workflows to complete job duties and serve as a central repository for information that supports sales, marketing, customer service, and other customer-facing functions
Communication
skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received
2 years related experience managing client communications strategy and developing client communications.
Strong project management skills and a proven track record of managing multiple projects with sometimes overlapping deadlines
Proficient in customer marketing and software communications software or platforms
Proficient in SalesForce and Gainsight
Advanced skills with MS Word, Excel, PowerPoint, Outlook and CRM platforms
Bachelor's Degree in Communications, Marketing, or related field

IT WOULD BE IDEAL IF YOU HAVE

Experience working for SaaS companies
Demonstrated ability to lead and manage projects
SaaS client communication and/or customer service experience
Strong working knowledge of Salesforce Additional Information

IN OFFICE REQUIREMENT

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters (close to the Raleigh/Durham airport) approximately 30 days/quarter. Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions. All your information will be kept confidential according to EEO guidelines. Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here . You can contact the company's Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here . Recruiting-Platform powered by SmartRecruiters .

Job Segment:

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