UPMC is looking for a Data Communication Specialist Senior to join their team. This position is Hybrid and will be on-site four to five days per week however at times will allow opportunities to work from home. Description The Data Communication Specialist - Senior provides maintenance and support for data communications equipment and systems across UPMC facilities, affiliated business units, and physician sites. The role manages connectivity requests and reported issues to help ensure reliable network services and travels to supported locations when hands-on assistance is required. Key responsibilities include configuring, maintaining, and troubleshooting network access switches; monitoring and managing the assigned ticket queue; providing remote support and traveling to physician sites for onsite installations and issue resolution; assisting with network projects, deployments, migrations, testing, and documentation; and coordinating with internal teams and vendors to maintain reliable network services. The Data Communication Specialist - Senior works closely with UPMC departments, business units, ISD teams, and other telecommunications resources to support business objectives, resolve problems, and coordinate technical activities. The position also interacts with vendors and suppliers as needed.

Responsibilities:

• Apply and communicate knowledge of network topologies, hardware, and communication protocols to troubleshoot basic network issues.
• Coordinate the design, sizing, installation, support, and troubleshooting of LAN, WAN, WLAN, voice and data networks, cabling, and related hardware to meet UPMC client and project requirements.
• Provide Level II ISD and after-hours on-call support for issues escalated by the NOC; coordinate with UPMC personnel and vendors through resolution; communicate status updates; and follow applicable policies, procedures, service-level agreements, and leadership directives.
• Create, maintain, publish, and distribute approved network documentation for UPMC facilities and assigned projects, including photographs, wiring closet configurations, hardware cross-connections, procedures, standards, and troubleshooting guides.
• Manage specialized network service requests and business-hours support within established service levels; conduct site surveys; coordinate service and delivery requirements; advise clients on cabling and network infrastructure standards; communicate progress and lead times; and protect data integrity and confidentiality.
• Keep the project manager informed of project status, schedule variances, and unresolved issues.
• Record time spent on projects, initiatives, and service requests in accordance with ISD and Enterprise Communications Group policies.