Servicing Relations Specialist

Servicing Relations Specialist NorthStar Life Services LLC Irvine, CA Job Details Full-time $60,000 - $65,000 a year 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Excel Microsoft Outlook Research Bachelor's degree Attention to detail Data entry Time management

Full Job Description Job Title:

Servicing Relations Specialist Education Requirements:

Bachelor's degree required

Professional Experience:

2-5 years of relevant professional experience

Core Skills:

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong verbal and written communications Strong critical thinking and problem-solving abilities

Key Responsibilities:

Conduct high-volume communications to insureds via multiple methods to gather information and maintain ongoing professional relationships Prepare and assemble document packages for outbound mail communication Receive, scan, and process returned documents; accurately input data into internal systems Communications with medical facilities to request, track, and manage medical records, including ordering and scanning documentation Input and maintain provider and medical facility information to support records requests Monitor and verify receipt of required documentation; establish and organize digital file structures Maintain accurate and up-to-date contact and demographic information in proprietary systems Perform online research and enter relevant data into internal databases Prepare regular internal and external reports that communicate accurate and clear information

Additional Qualifications:

Excellent written and verbal communication skills, including the ability to draft clear, professional correspondence Exceptional time management and organizational skills to meet deadlines Detail-oriented with a high degree of accuracy in data entry and document handling Demonstrated ability to handle sensitive and confidential information Work independently and with the ability to collaborate within a team

Hybrid Position:

During training period in person at Irvine, CA office Upon completion of training hybrid 3 days in office/2 days remote home office

Job Type:

Full-time Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Irvine, CA 92618