Telecommunications Specialist

• Hybrid
• 60% Remote Wake County Government
• 3.8 Raleigh, NC Job Details $65,266
• $110,963 a year 1 hour ago Qualifications Driver's License Full Job Description What You'll Be Doing Connect Our Community and Join Us as a Telecommunications Specialist!

The Wake County Information Technology Department is seeking an experienced Telecommunications Specialist to provide advanced technical support and leadership for the county's enterprise network infrastructure and its connected partner agencies. In this role, you will lead the design, implementation, integration and monitoring of network hardware, software and circuits that support Wake County's critical business systems. Additionally, you will be responsible for developing network designs that enhance disaster recovery and redundancy efforts, ensuring the secure and continuous operation of essential network services and business processes 24/7, including holidays.

Essential Functions:

Implement, manage, process MACD (moves, adds, changes) and troubleshoot Unified Communications and VoIP services for Wake County (Experience with Cisco CUCM, UNITY or NICE Contact Center is a plus). Provide consultation to departments to identify the best-fit voice and communication solutions. Manage and maintain telecom closet infrastructure including racks, patch panels, UPS systems and cabling. Assist with staging equipment; network switches, routers, firewalls and related hardware. Label, organize, and maintain structured cabling to ensure clean, consistent and traceable cable runs. Diagnose and resolve physical layer issues such as defective cabling, power faults and mis-patched connections. Maintain accurate inventory and billing records for hardware and monthly service costs. Generate reports and analyze data to validate solution effectiveness. Research, procure and deploy phones, headsets and other voice-related hardware. Review construction blueprints and provide input on voice/data cabling standards, telecom closet layout and infrastructure requirements.

NOTE:

This position has a 24-hour on-call requirement with the ability to be onsite at any Wake County location within 1 hour and 30 minutes and is 60% remote and 40% in-office.

NOTE:

A valid Driver's License and "safe" driving record is required. About Our Team Wake County Information Technology is in the heart of Raleigh's booming downtown, a part of the Research Triangle area. If you're a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population of 1 million or more. Our team members are our most valued asset and are treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out. The Basics (Required Education and Experience) Associates degree in Computer Science, Information Systems, Computer Engineering or a related field Two years of experience in information systems support Four years of experience in information systems support may be substituted for the combined education and experience requirements Valid Driver's License and "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) The ideal candidate should have extensive experience in the following areas: Proficiency with copper (Cat5e/6/6e) and fiber optic patch and cabling Experience and knowledge of PBX or UC VoIP Systems logic or management Documentation and Support Ticket Systems workflow Basic understanding of SIP and other networking elements How Will We Know You're 'The One'? Solid attention to detail with the ability to follow through and ensure all aspects of a task handled Ability to effectively plan time and resources while maintaining organized, accurate work Ability to balance the needs of multiple clients, adjust priorities as situations change, and respond promptly to new demands Ability to anticipate client needs, deliver high-quality results and continuously identify ways to improve delivery

About This Position Location:

WCOB Raleigh, NC 27602

Employment Type:

Regular Work Schedule:

Mon

• Fri 8:30am
• 5:15pm

Hiring Range:

65,266.00

• 88,115.

00

Market Range:

65,266.00

• 110,963.

00 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 10/6/2026