Communications Specialist II (Dispatcher)

Receives and manages all incoming calls to the University Police Department, gathering critical information, assessing the nature and urgency of each situation, and initiating the appropriate response. Operates a variety of communication systems, including radios, teletype, and computer-based dispatch systems. Serves as a central point of contact by providing timely information and assistance to police officers, external law enforcement agencies, maintenance personnel, and the general public. High school diploma or equivalent required. Must obtain certification through the South Carolina Criminal Justice Academy Basic Telecommunications course within one (1) year of hire. Demonstrated typing proficiency with a minimum speed of 30 words per minute. Must have strong skills in providing excellent customer service and demonstrate strong ethics. A valid driver's license and safe driving history are required. Must have great communication and computer skills. Ability to correctly evaluate situations and make good decisions. Ability to deal firmly, yet tactfully, and relate well with the public. Possess a high degree of independence in completing the work with accountability for their own actions and decisions in the absence of a supervisor. Must be able to complete all necessary training requirements through the South Carolina Criminal Justice Academy. Ability to remain calm and make quick decisions during stressful and emergency situations. Work involves operating a multichannel radio console and multi-line telephone system. Ability to solicit accurate information in an emergency.