Overview and Responsibilities This Communications & Contract Enrollment Specialist serves as a key operational and communication leader within the Records & Registration department, coordinating comprehensive student communications and supporting registration processes across both credit and noncredit programs. The position acts as a liaison for high school partnerships, including dual credit and contract enrollment initiatives, providing subject matter expertise, training, and troubleshooting support to internal teams and external partners. The specialist maintains department web content, handles high-volume registration activities (including adds, drops, withdrawals, and grading support), and resolves escalated student and staff concerns with a strong focus on accuracy, compliance, and student success. Additionally, the position assists with reporting and data analysis efforts related to communications and enrollment, while supporting system testing, continuous process improvement, and effective use of enterprise technologies such as Banner and Target X.

Responsibilities:

Coordinate all student communications out of the Records & Registration department, including, but not limited to, end of term, new student orientation & registration, no-show reporting, and grade changes. Oversee and maintain the Records & Registration Commons webpages on the student and staff portal which provide information and training that support all department processes. Serve as the liaison for high school students and contract partners for all escalated student and staff inquiries related to registration of dual credit coursework. This includes but is not limited to maintenance of contract student registration and student records. Serve as the designated contact and subject matter expert for the High School Relations team for training, troubleshooting, and student support in relation to Records & Registration. Manage processes related to all student registrations, drops, withdrawals, and assist with the grading process for all high school initiatives, including, but not limited to, transcripted credit, high school academies, high school contract courses, and start college now. Conduct reporting and data analysis related to communications and contract enrollment. Test functionality of Banner upgrades and patches pertaining to contract enrollment and communication generation during quarterly cycles. Responsible for assisting with grades changes and academic standing for end-of-term processes. Investigate and resolve all escalated student and staff concerns related to registration of both credit and noncredit coursework. This includes but is not limited to maintenance of student registration time tickets and permit overrides, troubleshoot any registration concerns, and student support of all new, continuing and open registration students. Collaborate with the team to manage Records & Registration related student records. Identify and implement uses of Banner and office systems technology to support continuous process improvement. Develop an in-depth working knowledge and be a staff resource for the Banner modules related to the student functional areas. Conduct general Records & Registration student support and assist the team with duties that take priority for student success and support. Practice and enforce FERPA regulations, CVTC and Wisconsin Technical College System (WTCS) board policy for all the above.

Required Knowledge, Skills and Abilities:

Ability to handle multiple tasks and responsibilities in a detail-oriented and fast paced environment. Ability to work independently and as a team member and work nonstandard hours as necessary. Ability to learn and adhere to College policies and procedures. Ability to keep accurate records and develop and maintain detailed reports. Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices. Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives. Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience. Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds. Advanced knowledge and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Office 365 Suite, CRM (Target X) and Student Information System (Banner). Qualifications Associate's degree in Professional Communications, English, Administrative Professional or related field. Minimum of two years of experience in customer service or professional office setting. Higher education experience with direct experience working with student records and/or course registration preferred. Experience with a student information system such as Banner preferred. Experience with a customer relationship management systems such as Target X/Salesforce preferred. In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position. CVTC reserves the right to limit applicant consideration from specific geographic regions when differences in state-level policies, laws, or regulatory frameworks present conflicts with institutional standards and/or fiduciary responsibilities. This practice supports compliance, operational integrity, and alignment with the College's strategic objectives. The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps. Benefits Summary 2026 annual benefits include: 3

• 4 weeks of paid vacation time based on years of service 11 paid holidays Paid winter break
• varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year's holidays (some exceptions may apply for essential workers) Paid summer break
• the week of July 4th.

4 paid personal days 3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours) Paid bereavement time Paid volunteer time Tuition reimbursement up to $2,500 annually (eligibility requirements apply) Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA Wellness incentive of up to $600 for employees enrolled in CVTC's health insurance $2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source Dental insurance for employee, spouse, and dependents Vision insurance for employee, spouse, and dependents Life and long-term disability insurance premiums paid by CVTC Wisconsin Retirement System (WRS), CVTC matches 7.2%, vested at 5 years of credible service 403(b) tax deferred annuity program 457(b) deferred compensation plan Section 125 flexible spending accounts Employee Assistance Program (EAP) Professional development Certified Gold Level Family Friendly Workplace (FFW) Access to expansive collection of college and public library resources for personal and professional use Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, aesthetician services and 620 West restaurant and culinary pop ups Benefits begin on the first date of employment (i.e., there is no waiting period). CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Tam Burgau, Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334,

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