Senior Content Designer (Conversational)

Job Listing ID:

4490199

Job Title:

Senior Content Designer (Conversational)

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/12/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Become a part of our caring community Humana is committed to innovative digital experiences that improve our members' quality of life and enrich the interactions they have with us. We are looking for an experienced content designer who is passionate about conversational experiences and the critical role they play in customer experience. As a member of Humana's Consumer Digital team, you will be responsible for defining and creating content for conversational interfaces including virtual assistants, chatbots, IVRs and other self-service or conversational AI solutions that ensure people get the information they need to successfully choose and use their plans. By partnering with leaders from business, research, design, technology, marketing, legal and compliance, you will ensure we get the right information, in the right ways, at the right times to audiences that include consumers, members, providers, employers and agents. As a content designer, you will: Define, create and manage content for IVA and IVR experiences, including dialogue, prompts, error messaging and navigation, ensuring clarity, accessibility and alignment with user needs and business goals Create content strategies and collaborate on information architecture, systems of words, content types and voice and tone to ensure content is aligned to established audience and business objectives, research insights, brand standards, legal and compliance requirements, accessibility best practices and digital standards Collaborate with other UX experts on content organization, navigation, site maps and information architecture Seek simplicity, distilling complex concepts into clear, concise and contextual content and taxonomies Regularly audit and inventory content to identify gaps in quality, compliance, standards and branding Continuously refine conversational content based on user feedback, analytics and testing, while adhering to accessibility, compliance and brand standards. Maintain Humana digital content guidelines, standards, tools and processes Use your skills to make an impact Required Qualifications Bachelor's Degree in Design, Communications, English, Journalism or similar field At least 5+ years of content design, content strategy and UX writing experience Proven track record of designing accessible, scalable and user-centered content conversational experiences, ensuring clarity, engagement and seamless interaction Advanced organizational skills with attention to detail, capable of handling multiple projects simultaneously and able to move between strategic and tactical work Excellent verbal, written and presentation skills Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors and legal and compliance professionals Portfolio is required with application and resume Preferred Qualifications Experience working in a regulatory environment that requires legal and compliance oversight Experience with collaboration and agile technology, such as Jira Work-At-Home Information To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or S...

Job Classification:

Web and Digital Interface Designers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A