eCommerce Operations Manager Confidential Manteca, CA Job Details Full-time $195,000 - $250,000 a year 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Customer communication Computer science Computer Science Enterprise software Enterprise solutions implementation E-commerce Programming languages Bachelor's degree Customer relationship management (CRM) systems (technically supported) Online retail experience Software development Technical Proficiency Full Job Description We are looking for a highly motivated and successful eCommerce and enterprise software individual to help launch, manage, and grow our new webstore and push the company's software stack into the future. This role is a growth opportunity with meaningful financial upside.

Responsibilities:

1. Manage and grow all aspects of our eCommerce store and brand website: product pricing, store updates, new product development, automation of order fulfilment, shipping & handling optimization, etc. a. Ensure webstore revenues contribute to the company's bottom line b. Ensure webstore is unapologetically customer-centric and drives brand loyalty c. Manage/collaborate with the parts and engineering departments 2. Oversee and improve all aspects of enterprise software adoption, particularly as it relates to world class customer service and automated order fulfilment: a.

Software stack:

SYSPRO, BigCommerce, VoIP phones b.

To be implemented:

Gorgias, WhatsApp, Zapier, ShipStation, ShipperHQ, etc. 3. Manage social media and email communication, particularly to gather customer feedback and suggestions (limited/no paid advertising or social media campaigns)

Required:

1. Demonstrated success in an eCommerce role in which the eCommerce business was a bottom-line driver for the company 2. Excellent software proficiency and fluency, including experience rolling out enterprise software across an organization (ERP, CRM, WMS, eCommerce store, etc.) 3. Basic understanding of computer programming and data types 4. Bachelor's degree or equivalent

Preferred:

1. Some undergraduate or graduate coursework in computer science 2. Experience with BigCommerce and/or Gorgias 3. Experience managing a team 4. Experience at a profitable business in which online sales represented the main revenue channel (i.e. online distributor, etc.) 5. Experience automating order fulfilment 6. Experience at small, privately owned companies with less than 250 employees

Pay:

$195,000.00 - $250,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Education:

Bachelor's (Preferred)

Experience:

e

Commerce Manager:

5 years (Preferred) rolling out enterprise software: 5 years (Preferred)

Work Location:

In person