eCommerce Operations Specialist

eCommerce Operations Specialist Appearance Technology Group Santa Clarita, CA Job Details $65,000 - $75,000 a year 16 hours ago Qualifications Shopify E-commerce Online retail experience Computer skills Cross-functional communication Data analysis software

Full Job Description Description:

The E-commerce Lead is responsible for managing day-to-day online sales operations across multiple platforms, including Amazon and Shopify. This role oversees order fulfillment, coordinates with operations and production teams, analyzes performance data, and ensures a seamless customer experience from purchase through delivery. The ideal candidate is detail-oriented, analytical, and comfortable working cross-functionally in a fast-paced environment.

Key Responsibilities:

Order Fulfillment & Logistics Manage and process orders through Amazon Seller Central and Shopify Coordinate with operations and warehouse teams to ensure accurate and timely order fulfillment Track shipments, resolve delays, and support logistics planning to meet delivery targets Maintain inventory accuracy across platforms and flag restocking needs Platform Management Oversee daily operations of the Shopify store, including product listings, pricing, and promotions Ensure Amazon listings are accurate, optimized, and compliant with platform requirements Monitor account health, performance metrics, and resolve platform-related issues Production & Inventory Planning Collaborate with production teams to forecast demand and align manufacturing schedules Plan inventory levels to prevent stockouts or overproduction Communicate timelines and priorities across teams to support sales goals Data Analysis & Reporting Analyze sales, inventory, and fulfillment data to identify trends and opportunities Generate regular performance reports and provide actionable insights Track KPIs such as conversion rates, order accuracy, shipping times, and customer satisfaction Customer Experience & Support Manage customer service with escalations related to orders, shipping, and product inquiries Ensure timely resolution of customer issues across all sales channels Continuously improve the customer journey through feedback and data insights

Requirements:

Qualifications:

Bachelor's degree in Business, Supply Chain, Marketing, or related field (or equivalent experience) 2-5 years of experience in e-commerce operations, fulfillment, or logistics Hands-on experience with Amazon Seller Central and Shopify platforms Strong analytical skills with proficiency in Excel or similar tools Excellent organizational and project management abilities Effective communication and cross-functional collaboration skills

Preferred Skills:

Experience with inventory management systems or ERP tools Familiarity with digital marketing and e-commerce optimization strategies Knowledge of shipping carriers, fulfillment processes, and logistics coordination Experience with data visualization tools (e.g., Tableau, Power BI)