An E-Commerce Specialist assists business clients with the process of moving to online business practices. Analyzes businesses, design electronic commerce marketing plans; provides expertise with search engine optimization, social media marketing, branding and product promotion.
Customer Service & Live Commerce Operations Specialist OP Comics & Games Location:
Santa Rosa, CA Job Type:
Full-Time About the Role We are looking for a highly organized, dependable, and technically capable individual to join our growing live commerce operation. Our company sells Pokémon,
Magic:
The Gathering, and other collectible products through TikTok Shop, Whatnot, eBay, and our own online stores. The primary responsibility of this position is customer service across TikTok, Whatnot, and eBay , ensuring customer questions, order issues, and platform-related concerns are handled quickly and professionally. In addition to customer service, this person will support the day-to-day operation of our live streaming business. This includes online store maintenance, Discord management, product setup, communication with platform support teams, and basic technical support for our live streaming studios. This is a hands-on position for someone who enjoys solving problems and is comfortable taking ownership of many of the behind-the-scenes details required to keep a high-volume live commerce operation running smoothly. Primary ResponsibilitiesCustomer Service Manage customer service inquiries across TikTok Shop, Whatnot, and eBay Respond professionally and promptly to customer questions and concerns Help resolve order issues, shipping questions, refunds, platform disputes, and other customer concerns Escalate unusual or high-value issues to management when necessary Maintain a high standard of customer experience across all platforms Identify recurring customer issues and communicate trends to management Serve as a primary point of contact with TikTok support for account and operational issues Live Commerce & Online Store Operations Restock products across online shops Reprice products as market conditions and inventory change Upload Surprise Sets and other products to the appropriate live streams Verify that products, pricing, and listings are correctly configured before streams Complete new product-series checklists and assist with launches Make adjustments to products, streams, and schedules as operational needs change Discord & Schedule Management Help manage company Discord channels related to live streaming Post schedules, announcements, changes, and relevant operational updates Keep streamers and team members informed of schedule adjustments Help ensure information remains accurate and organized Live Stream Technical Support Provide technical assistance to live streamers when issues arise Set up and support OBS , including scenes and stream configurations Configure Stream Decks, sounds, clips, and other stream tools Assist with cameras and other streaming equipment Troubleshoot basic hardware and software issues Maintain cameras, phone stands, mounting arms, and related equipment Coordinate ordering and replacement of necessary streaming equipment Assist with account access and login issues while following company security procedures Stream Graphics & Product Support Create and update basic graphics for Surprise Sets and specialty streams Create "hit sheets" and other visual materials used during games and live streams Assist with specialty Vaulted Rarities product graphics used specifically for live selling Ensure streamers have the necessary digital assets before going live What We're Looking For The right person for this position is: Highly organized and capable of managing multiple responsibilities Excellent at written customer communication Comfortable working with computers and learning new software A strong problem solver who doesn't need constant supervision Detail-oriented and able to catch mistakes before they affect customers Dependable and consistent Comfortable working in a fast-moving environment where priorities can change Willing to take ownership of problems and follow them through to resolution Flexible with scheduling when occasional stream or operational issues require adjustments Experience with TikTok Shop, Whatnot, eBay, Shopify, Discord, OBS, Stream Decks, Pokémon,
Magic:
The Gathering, or live streaming is highly preferred but not required for the right candidate. Ideal Background This position may be a particularly good fit for someone with experience in: E-commerce customer service TikTok Shop, Whatnot, or eBay Live streaming or content production OBS or streaming software Shopify or online store management Trading cards or collectibles Technical support Social media/community management Schedule This is an on-site position in Santa Rosa, California . Because we operate multiple live streams throughout the week, candidates should have some flexibility when operational needs or schedules change. How to Apply Please submit your resume along with a short response answering the following: What experience do you have with customer service? Have you worked with TikTok Shop, Whatnot, eBay, Shopify, or another e-commerce platform? Do you have any experience with OBS, live streaming, Discord, or technical troubleshooting? Do you have experience or knowledge of Pokémon or
Magic:
The Gathering? What is your current availability? We're looking for someone who can become a reliable part of the operation and take real ownership of both our customer experience and the systems that support our live streams.
Pay:
From $23.00 per hour Expected hours: 40.0 per week
