E-commerce Specialist

E-commerce Specialist PrideStaff St. Pete/Clearwater - 3.9 Clearwater, FL Job Details Full-time $19 - $20 an hour 1 day ago Benefits Health insurance Paid time off Qualifications Microsoft Excel Logistics Data reporting E-commerce Data entry Order fulfillment Help desk Excel data analysis Full Job Description Our firm is representing a high-growth maritime e-commerce leader expanding its Clearwater operations. We are seeking a fast-paced E-commerce Operations and Logistics Coordinator who excels in a customer-facing, tech-driven environment. This role is the operational backbone of the office, requiring a professional who can navigate complex order cycles while providing elite service via email and phone. The ideal candidate is an e-commerce veteran who is technically savvy and highly responsive. You must be capable of managing high-volume customer inquiries and warehouse follow-ups independently, ensuring that structured procedures are followed with total consistency.

KEY RESPONSIBILITIES

Order and Shipping Coordination:

Manage the full lifecycle of e-commerce orders, collaborating with the warehouse to ensure accurate fulfillment.

Customer-Facing Resolution:

Serve as the primary point of contact for customers, resolving complex inquiries via phone and email with a professional and helpful tone.

Advanced Data Management:

Utilize Excel to track order statuses, manage logistics data, and ensure all inventory records are precise.

System Management:

Use specialized helpdesk platforms like Gorgias to document interactions and streamline the customer experience.

Logistics and Returns:

Proactively handle order tracking and shipping updates. Manage the return and exchange process to keep financial records accurate.

Technical Execution:

Navigate multiple internal systems at high speeds to verify data and update order statuses in real time.

EXPERIENCE AND QUALIFICATIONS

E-commerce Background:

Proven experience in a professional e-commerce environment is required.

Advanced Excel Skills:

Must be highly proficient in Excel for data entry, tracking, and reporting.

Customer Service Excellence:

Strong experience in a customer-facing role (email and phone support) with a focus on problem-solving.

Technical Proficiency:

Fast and comfortable learning multiple software platforms; experience with Gorgias or Zendesk is strongly preferred.

Logistics Expertise:

Direct experience with shipping processes, order handling, and warehouse coordination.

Operational Discipline:

Highly organized and responsive, with the ability to follow structured procedures exactly as trained.

Communication:

Exceptional written and verbal communication skills suitable for interacting with local teams and West Coast executives.

WHY APPLY?

Stable Industry:

Join an established, growing brand within the marine and maritime sector.

Professional Autonomy:

Work in a supportive Clearwater environment as a key liaison for a remote leadership team.

Career Growth:

As this office expands, there is significant room for the right fit to grow into more senior operational leadership roles.

Pay:

$19.00 - $20.00 per hour

Benefits:

Health insurance Paid time off

Work Location:

In person