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Platform Specialist
Job
Ingram Micro
Joliet, IL (In Person)
Full-Time
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Job Description
OVERVIEW
The Platform Specialist will handle unique or complex transactions on various eCommerce sites (Amazon, Walmart, Ebay, etc). This role is an established and productive individual contributor responsible for processing customer transactions and/or updating, correcting, altering transactions, and solving problems for customers as requested. The primary focus of this role is to address eCommerce Marketplace inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members' requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and Customer Service duties. You interact with customers and other associates in Ingram Micro solving problems, working towards solutions to prevent the same problems from arising in the future.KEY RESPONSIBILITIES
- Working directly with end users via message boards, phone and email responding to requests and solving problems
- Maintains data integrity.
- Optimize business processes.
- Identifies opportunities to increase efficiency, accuracy, and build customer satisfaction. Always trying to see the "big picture" in every task.
- Works closely with Sales, Operations and Engineering working towards constant improvement and efficiency of processes.
- Generate data quality reports and provide metrics allowing management to identify trends, problems and successes.
- General support for the team
KNOWLEDGE AND SKILLS
- Knowledge of professional, effective communication techniques and customer care. Understanding of Ingram Micro programs, services, and products.
- Skilled in personal computing including Microsoft programs such as Outlook and Excel. Strong organizational skills.
- Ability to work as a team member.