Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
H
HarveyNash
Knowledge Management Specialist
Career Insights for E-Commerce Specialist
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Illinois data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
An E-Commerce Specialist assists business clients with the process of moving to online business practices. Analyzes businesses, design electronic commerce marketing plans; provides expertise with search engine optimization, social media marketing, branding and product promotion.
$57,884 / year median in Illinois
+4% projected growth
Job Description
Knowledge Management Specialist HarveyNash - 5.0 Peoria, IL Job Details Contract $30 - $35 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Knowledge management Customer behavior analysis Interpersonal skills Business analysis Master's degree Online articles Salesforce Cloud Business intelligence tools Behavior analysis Customer website behavior analysis Customer service knowledge base Content management CRM system proficiency Online help documentation
Full Job Description Job Title:
Knowledge Management Specialist Location:
Peoria, IL (Onsite)Duration:
12 months Job Description Position Contributions toWork Group:
- More specific title would be Knowledge and Insight Analyst.
- Identify knowledge article needs and drive suitable knowledge initiatives that deliver on our brand promise.
- Responsible for the development of effective knowledge article templates and the development of customer and agent facing knowledge articles that deliver a world-class customer experience.
- Will lead knowledge efforts for our Client Digital Support/ Contact Center Operations and will partner with 3rd party contact centers and internal partners to ensure knowledge articles are understandable and up to date.
Education & Experience Required:
- 5+ years' experience in this capacity
- Degree is nice to have but not required.
- 2+ years combined experience working within a contact center environment developing knowledge articles for frontline agents
- Let's stay away from candidates with master's degree or Ph.
Required Technical Skills:
(Required)- Collaborate with team members on building front line agent processes.
- Develop, build, and refresh knowledge articles.
- Attend necessary business meetings.
- Analyze customer behavior data and make recommendations.
- Tool testing (salesforce tool, Power BI and Google Analytics (Desired)
- Customer service background a plus.
- Experience analyzing data via Power BI dashboards and/or google analytics. Soft Skills (Required)
- Must possess superior human relation skills and excellent verbal and written communication skills.
- Internally motivated, proactive, and eager to learn