We are looking for an Ecommerce Manager to lead and elevate our client's online sales operations in Indianapolis, Indiana. This role will oversee the performance of both business-to-business and direct-to-consumer ecommerce channels, with a focus on creating a reliable customer journey and scalable fulfillment practices. The ideal candidate brings a hands-on approach to digital commerce, strong operational judgment, and the ability to partner across departments to drive sustainable growth.

Responsibilities:

Lead the daily management of the ecommerce business across B2B and B2C channels, ensuring smooth execution of online operations. Improve digital sales results by guiding assortment presentation, promotional activity, pricing alignment, and overall online customer experience. Build and carry out ecommerce plans that support company objectives while strengthening efficiency and long-term channel growth. Review sales data, site activity, and shopper trends to identify opportunities for higher conversion, better performance, and improved service. Work with the external web development partner to maintain accurate site content, enhance usability, and support ongoing feature improvements. Oversee timely execution of product introductions, seasonal changes, promotional updates, and pricing adjustments across the online platform. Partner with distribution leadership to create and refine packaging and fulfillment workflows, including standards for picking, packing, shipping, and returns. Coordinate with sales, marketing, IT, supply chain, and leadership teams to align ecommerce priorities with broader business goals and inventory availability. Identify opportunities to automate manual tasks, strengthen order processing, and improve the full customer journey from checkout through delivery. At least 3 years of experience in ecommerce management, online retail operations, or a comparable digital commerce leadership role. Demonstrated understanding of both B2B and B2C ecommerce environments. Strong business acumen with the ability to manage end-to-end online sales operations. Experience working with fulfillment, warehouse, packaging, or distribution teams is preferred. Solid analytical skills with the ability to interpret performance metrics and translate insights into action. Effective organizational and problem-solving abilities in a fast-paced operational setting. Proven success collaborating across multiple departments and moving initiatives forward with limited supervision. Familiarity with ecommerce best practices, including site merchandising, customer experience, and conversion optimization. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .