We are looking for an Ecommerce Manager to lead and elevate our client's online sales operations in Indianapolis, Indiana. This role will oversee the performance of both business-to-business and direct-to-consumer ecommerce channels, with a focus on creating a reliable customer journey and scalable fulfillment practices. The ideal candidate brings a hands-on approach to digital commerce, strong operational judgment, and the ability to partner across departments to drive sustainable growth.

Responsibilities:

• Lead the daily management of the ecommerce business across B2B and B2C channels, ensuring smooth execution of online operations.
• Improve digital sales results by guiding assortment presentation, promotional activity, pricing alignment, and overall online customer experience.
• Build and carry out ecommerce plans that support company objectives while strengthening efficiency and long-term channel growth.
• Review sales data, site activity, and shopper trends to identify opportunities for higher conversion, better performance, and improved service.
• Work with the external web development partner to maintain accurate site content, enhance usability, and support ongoing feature improvements.
• Oversee timely execution of product introductions, seasonal changes, promotional updates, and pricing adjustments across the online platform.
• Partner with distribution leadership to create and refine packaging and fulfillment workflows, including standards for picking, packing, shipping, and returns.
• Coordinate with sales, marketing, IT, supply chain, and leadership teams to align ecommerce priorities with broader business goals and inventory availability.
• Identify opportunities to automate manual tasks, strengthen order processing, and improve the full customer journey from checkout through delivery.