Job Description
Job Title:
Product Support Administrator - eCommerce Support Department:
Sales / Inside Sales Reports to: Strategic Sales & CX Manager FLSA:
Non-Exempt Job Summary The Product Support Administrator serves as a key operational support role, primarily focused on order entry, supporting the EDI Manager with EDI and OCR processing, providing product lead-time support to the product support team and Account Managers, and supporting the eCommerce Customer Support Lead with customer service and eCommerce activities as needed. This position is responsible for monitoring and processing purchase orders, coordinating order updates, maintaining accurate product and order data, and collaborating with internal and external partners to ensure timely and accurate fulfillment. In addition, this role assists with customer inquiries, Shopify and Amazon support activities, and general eCommerce operational tasks during peak service periods. The ideal candidate is detail-oriented, highly organized, customer-focused, and comfortable working within ERP systems, EDI processes, and eCommerce platforms in a collaborative team environment. Job Details Monitor daily electronic (EDI/OCR) purchase orders within the ERP system while ensuring order accuracy and adherence to department and company guidelines. Coordinate manual entry of hardcopy purchase orders into the ERP system, including communicating accurate ship dates and availability information. Review order entry documentation and special instructions to ensure proper processing of customer orders. Coordinate with internal and external stakeholders regarding order updates, pricing discrepancies, lead times, and product availability via phone and email. Revise and prioritize existing purchase orders based on inventory availability and customer needs. Work with AI-based automated order entry tools to improve efficiency and reduce manual processing. Ensure all orders comply with distributor purchase order requirements and company procedures. Navigate ERP systems and Microsoft Office applications to support order management and reporting functions. Assist the eCommerce Customer Support Lead with customer inquiries, order modifications, returns, exchanges, and shipment tracking during peak service periods. Support Shopify and Amazon operational activities including inventory monitoring, product listing coordination, and issue escalation. Collaborate with warehouse, shipping, sales, marketing, and customer support teams to resolve order and delivery issues. Assist with maintaining accurate product and customer data across systems and partner platforms. Support onboarding of B2B eCommerce customers by helping ensure pricing, account setup, and order workflows are accurate. Participate in cross-training activities to provide backup support for Customer Service, Tech Support, and Order Entry functions. Maintain organized work processes and contribute to continuous improvement initiatives involving order entry and customer support operations. Maintain a clean and organized 6S work environment. Job Qualifications Required Excellent customer service, interpersonal, organizational, and time management skills. Strong attention to detail and accuracy. Experience using Microsoft Office applications. Ability to effectively communicate verbally and in writing. Ability to prioritize workload and meet daily operational goals. Ability to work independently and collaboratively in a team environment. High school diploma and/or GED. Dependable with a positive attitude and strong work ethic. Preferred 1-2 years of Syteline ERP experience. Experience with EDI and/or OCR order processing. Experience with Shopify, Amazon, or other eCommerce platforms. Familiarity with CRM systems and integrated software tools. Familiarity with company products and customer order workflows. Previous customer service, order entry, or eCommerce support experience. Job Requirements Physical Requirements Typical office environment with extended periods of sitting and computer use. May occasionally lift up to 20 lbs. Tools / Equipment
Computer, office equipment, and standard business software applications. Working Conditions Temperature-controlled office environment with occasional visits to manufacturing, warehouse, and shipping areas requiring closed-toe shoes and safety glasses. Source files used for consolidation:
About Company:
More than product. We are a family of innovation. Did you know that Great Plains Industries was founded by an engineer? GPI Founder Charlie Peer took a career downturn and turned it into an opportunity for countless people, including its current third generation of family leadership. In 1968, Charlie started his first business, Aerospace Systems and Components, by designing an air mixing valve for learjet. As the aviation industry has its ups and downs, Charlie soon looked to other stable markets and recognized that agriculture presented an opportunity. At a regional farm show, Charlie and his team presented a solution to cool off the cabs of combines - an evaporative air conditioning unit and a small transfer pump. And really, the rest is history for us! After years of dedication to research and development and building a team filled with entrepreneurial spirit, Great Plains Industries is home to the GPI® , FLOMEC® , and GPRO® brands that serve Industrial, Commercial and Retail customers in many applications: fuel, agriculture, chemicals, manufacturing, construction, mining, oil and gas, and many more. In 2013, the Company acquired Trimec Industries of Sydney, Australia. Trimec is a leading Australian manufacturer of positive displacement oval gear, insertion and impeller flow meters, ancillary flow hardware, and dedicated electronic flow instrumentation with Asian and European markets. Trimec is now named Great Plains Industries Australia. Both Great Plains Industries and Great Plains Industries Australia are known for superior engineering and durability in its products, along with strong customer relationships that reflect the Companies' family-owned heritage, strong work ethics and "Midwestern" and "Down Under" values. Great Plains Industries has a long, exciting future ahead. Backed by the strength of our holding company, Great Plains Ventures, we are poised to transition to meet the future needs of the market. As manufacturing is GPV's heritage, there is an ongoing effort to invest in its companies, improving the state of manufacturing processes and developing teams. GPV also actively pursues acquisition opportunities to complement its manufacturing operations. Great Plains Industries and our global channel benefit from having two sales and manufacturing locations. Connect with us for localized support! Pay:
$21.00 - $23.00 per hour Expected hours: 40 per week Benefits:
401(k) Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid jury duty Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Work Location:
In person
