Customer Relations Coordinator

Customer Relations Coordinator Oxford Industries - 3.7 Lexington, KY Job Details Full-time 20 hours ago Benefits Health insurance Tuition reimbursement 401(k) matching Qualifications Computer operation Sales reporting Customer relationship building Customer returns handling Sales Marketing Inventory management Sales analysis Bachelor's degree in business E-commerce Customer inquiry handling Sales data analysis Bachelor's degree in marketing Social media platforms Influencer marketing Bachelor's degree E-commerce fulfillment operations Productivity software Business Communication skills Entry level Handling customer exchanges Full Job Description The Beaufort Bonnet Company, LLC The Beaufort Bonnet Company's mission is to bring happiness through timeless, thoughtfully designed, quality products that celebrate the wonder of childhood. We encourage families to slow down, celebrate everyday moments, and make generations of memories sweeter. We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts! We value work-life balance and offer a flexible corporate office environment. The Customer Relations Coordinator acts as the customer facing voice of The Beaufort Bonnet Company. Interacts with customers to provide timely responses to inquiries regarding product and orders. Supports the eCommerce inventory and returns processes. Provides analytical insights to leadership in order to drive eCommerce sales. Receive and respond to customer service inquiries via phone and email Update turnaround times on website Monitor daily online sales and provide analytically driven solutions to ensure web meets daily goals (i.e. daily promotions, social media posting, etc.) Be aware of inventory levels on the website and communicate ideas for moving inventory Manage all returns/exchanges Create incoming receipts for items to be put back in stock Create promo codes Assist with social media efforts and help execute promotions and special projects Act as a liaison between TBBC and social media influencers Manage web orders for specific custom items You will love this job if you… Enjoy helping others and being a team player Have strong attention to detail Able to multitask and keep everything organized Are a strong communicator (oral and written) Want to help grow a business!!! Who we would like to meet: Bachelor's in business, marketing, or related degree Strong computer skills, Excel and Word What happens next? If you are interested in this opportunity please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile. This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.

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