Live Commerce Operations Manager — Diamonds & Jewelry Stienhardt & Stones Rutherford, NJ Job Details Full-time $62,874.77 - $72,000.00 a year 13 hours ago Qualifications Customer communication Packing Team leadership Shopify E-commerce Hiring Managing teams in warehouse setting Packaging Physical inventory counts for inventory management Consumer dispute resolution Online retail experience Business operations Full Job Description About us Stienhardt is a lab-grown diamond and fine jewelry brand. We sell through daily TikTok live auctions alongside our retail and wholesale operations. Live is one of our fastest-growing channels, and we're hiring the person who will run it. The role You'll own our TikTok Shop operation end to end and manage the fulfillment team that supports it. Everything from the moment a piece sells on a live stream to the moment it's delivered and the order closes clean fulfillment, customer communication, disputes, inventory accuracy, and the health of our seller metrics. This is a leadership role with a team under you, but it isn't a desk job. You'll be in the room, hands on diamonds and fine jewelry, running the floor during our biggest sale nights. What you'll own Team Manage and schedule our packing team; assign daily work and keep the queue moving Train new packers on handling, verification, and packing standards for high-value goods Set quality expectations and hold the team to them Interview candidates and make hiring recommendations Run the floor during peak sale events Operations Seller performance: protect our late dispatch rate, cancellation rate, and response time — these directly drive how much reach our lives get Returns and disputes end to end: build the evidence, write the response, file appeals, escalate to TikTok seller support, follow through until resolved Customer inquiries across

TikTok Shop:

order questions, shipping issues, sizing, timelines

Inventory:

daily reconciliation against sold items, flagging gaps and discrepancies immediately Live support: stage inventory before shows, log items and prices sold during the stream, flag when a host sells something we don't have

Reporting:

surface recurring complaints, pricing problems, and inventory patterns to leadership What we're looking for 3-5 years in e-commerce operations or fulfillment, including at least one year managing people Hands-on experience in a seller dashboard TikTok Shop, Amazon Seller Central, eBay, or Shopify Strong written communication; you'll be writing dispute rebuttals that need to be clear, specific, and firm Precise with high-value inventory you count carefully and reconcile without being reminded Steady when several things are urgent at once, and able to keep a team steady with you Nice to have Direct TikTok Shop seller experience Jewelry, watch, or other high-value goods handling Experience with insured shipping and carrier claims Compensation and requirements $70,000/year salaried Background check required Must be able to lift up to 25 lbs and stand for extended periods

Pay:

$62,874.77 - $72,000.00 per year

Work Location:

In person