E-Commerce/Retail Location:

Queens, NY Job Type:

Full-Time, On-Site About the Role We are seeking an experienced, hands-on Warehouse & Fulfillment Manager to take full ownership of our day-to-day warehouse, inventory, and order fulfillment operations. This is not a desk-only management position. We are looking for someone who is highly organized, dependable, proactive, and comfortable working alongside the team when necessary. The right candidate will be responsible for ensuring that inventory is accurate, orders are picked and packed correctly and on time, incoming merchandise is properly received and organized, and the warehouse remains clean, efficient, and well managed. You will also supervise warehouse and fulfillment employees, establish clear procedures, monitor productivity and attendance, and hold the team accountable to company standards. Our goal is to hire someone who can come in, take ownership of the operation, identify problems, and continuously improve how the warehouse functions. Key Responsibilities Manage all day-to-day warehouse and fulfillment operations. Oversee the picking, packing, and shipping of customer orders. Ensure orders are fulfilled accurately and shipped on time. Maintain accurate physical and system inventory counts. Investigate and resolve inventory discrepancies. Conduct regular cycle counts and inventory audits. Receive incoming merchandise and verify quantities against shipments and purchase records. Properly label, organize, store, and locate incoming inventory. Manage stock transfers between locations when necessary. Ensure inventory is entered accurately into the company's inventory management and e-commerce systems. Develop and maintain an organized warehouse location system so merchandise can be quickly located. Maintain an organized, clean, and safe warehouse environment. Supervise, train, and manage warehouse and fulfillment employees. Assign daily responsibilities and monitor employee productivity. Monitor employee attendance, punctuality, breaks, and adherence to company procedures. Establish clear packing, receiving, inventory, and fulfillment procedures. Identify operational problems and implement solutions. Reduce packing mistakes, shipping errors, lost inventory, and unnecessary labor. Ensure packaging materials and warehouse supplies remain adequately stocked. Coordinate with customer service, management, and other departments regarding order and inventory issues. Assist with physical warehouse work when necessary, particularly during busy periods. Provide management with regular updates regarding inventory accuracy, fulfillment performance, staffing, and operational issues. What We're Looking For Previous experience in warehouse, inventory, fulfillment, shipping/receiving, or e-commerce operations. Previous experience supervising or managing warehouse employees. Strong understanding of inventory control and warehouse organization. Experience with e-commerce order fulfillment and shipping. Strong leadership skills and the ability to hold employees accountable. Excellent organizational and problem-solving skills. Strong attention to detail. Dependable and punctual. Comfortable using computers and inventory-management systems. Ability to learn new systems and procedures quickly. Ability to prioritize multiple responsibilities in a fast-paced environment. Comfortable working in a hands-on environment and assisting the team when necessary. Preferred Experience Experience with any of the following is a plus: Shopify E-commerce fulfillment Apparel or fashion inventory Inventory management software Barcode or RFID inventory systems UPS, FedEx, USPS, or other shipping platforms Cycle counting and inventory reconciliation Developing warehouse SOPs and processes Managing a small warehouse or fulfillment team The Person We're Looking For We are looking for someone who takes ownership. If inventory is disorganized, you organize it. If a process isn't working, you develop a better process. If an employee isn't following procedures, you address it. If inventory numbers don't match, you investigate why and correct the problem. We want someone who takes pride in running an organized and efficient operation and does not need to be constantly reminded or supervised. Success in This Role A successful Warehouse & Fulfillment Manager will help us achieve: Accurate inventory counts Faster and more accurate order fulfillment Fewer picking and packing mistakes An organized and easily searchable warehouse Proper receiving and inventory procedures Better employee productivity and accountability A clean and professional warehouse environment Clear procedures that employees consistently follow Qualifications 3+ years of warehouse, fulfillment, inventory, or related operations experience preferred Previous supervisory or management experience strongly preferred E-commerce or retail fulfillment experience strongly preferred Ability to work full-time and on-site in Queens, NY Ability to perform the physical requirements associated with warehouse operations We are looking for a long-term team member who can take responsibility for this department and help us build a more organized, accountable, and efficient fulfillment operation.

Pay:

$20.00•$25.00 per hour

Benefits:

Employee discount

Work Location:

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