E-Commerce Program Manager

Job Summary:

The E-commerce Program Manager (VE Connect) is responsible for integration of our e-commerce initiatives and overseeing the E-commerce Operations Teams to drive profitable growth, operational excellence, and an exceptional customer experience. This role provides strategic direction, program oversight, and cross-functional leadership to ensure alignment between IT, marketing, supply chain, and finance. The ultimate goal for this new platform is to connect Victory Energy with its customers for the life of the system, Boilers, Burners and Heat Recovery Equipment. This role will directly be responsible for ensuring that all VEO assets (Boilers, Burners, ETO Equipment), new and existing, get enrolled in this program to realize our growth goals within the next 1 to 3 years. The E-commerce Program Manager owns VE Connect, a multi-functional customer service program that will create digital sales of parts and services as well as provide our customers with a connection to all available resources (OEM drawings, O&M Manuals, etc.). This position ensures that e-commerce initiatives are delivered on time, within scope, and aligned to company objectives while driving measurable business outcomes.

Responsibilities:

Lead and oversee enterprise-level e-commerce programs, ensuring alignment with company growth, profitability, and customer experience objectives. Provide leadership and direction to E-commerce Operations Teams, establishing priorities, performance expectations, and development plans. Drive online sales growth through data-driven decision making, performance tracking, and continuous optimization. Partner cross-functionally with Marketing, IT, Supply Chain, Finance, and Digital teams to deliver integrated e-commerce initiatives. Manage interdependence across multiple workstreams, identifying risks and implementing mitigation strategies. Oversee promotional planning and execution for e-commerce channels to ensure consistency with enterprise strategies. Lead change management efforts associated with new tools, systems, processes, and fulfillment enhancements. Monitor industry trends, competitive landscape, and emerging technologies to continuously improve e-commerce offerings. Develop and manage budgets related to e-commerce programs and initiatives. Present program updates, performance insights, and strategic recommendations to senior leadership.

Basic Qualifications:

Bachelor's degree in business, Marketing, Supply Chain, or related field required, Master's degree preferred. 5 years of progressive experience in e-commerce or related field. 3+ years of leadership experience overseeing teams and cross-functional initiatives. Demonstrated experience leading large-scale, multi-functional programs with measurable business impact. Experience with CRM system, Salesforce preferred. #

INDHP Pay:

From $105,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person