Associate Relationship Manager, eCommerce

KARL STORZ - 3.6

El Segundo, CA Job Details $31.11 - $40.38 an hour 1 hour ago Benefits Wellness program Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Adoption assistance Parental leave Vision insurance 401(k) matching Gym membership Life insurance Paid sick time Pet insurance Qualifications Customer communication Customer relationship building Writing skills Managing clients in a customer support role Productivity software

Full Job Description Job Function:

Corporate Functions Location:

El Segundo, CA, US, 90245 #job-location.job-location-inline { display: inline; } Work Location (for field-based positions):

Work Flexibility:

Hybrid Pay Range:

$31.11 - $40.38/

PER HOUR Job ID:

5709 About

KARL STORZ

From the operating room to surgery centers and everywhere in between, KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging to build a more connected, software-enabled operating room. As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients' lives around the world. About the Role At KARL STORZ, our customer experience is a key differentiator. As an Associate Relationship Manager, you will play an important role in supporting customers and field sales teams by providing proactive account support, resolving complex order and service inquiries, and helping ensure a seamless customer experience. In this highly collaborative role, you will serve as a trusted partner to Relationship Managers, Case Managers, and cross-functional teams, helping customers navigate orders, quotes, returns, repairs, and other service-related requests. You will also identify process improvement opportunities, perform root cause analysis, and contribute to initiatives that enhance customer satisfaction and operational efficiency. This role offers a hybrid work schedule, with 2 days working remotely and 3 days in our El Segundo, CA office. What You'll Do Serve as a primary support resource for assigned customer service and E-Commerce channels. Partner with Relationship Managers and Case Managers to support customer inquiries, order management, problem resolution, and large deal execution. Manage orders, returns, repairs, quotes, pricing requests, and loaner equipment transactions with a high degree of accuracy. Conduct root cause analysis on customer issues and recommend solutions that improve processes and prevent future escalations. Coordinate with cross-functional teams, including Logistics, Finance, and Accounts Receivable, to resolve customer concerns. Monitor and follow up on open orders, backorders, delivery issues, invoices, and customer requests. Support service level commitments and help prioritize workload based on business needs and customer demand. Participate in training initiatives, team meetings, and continuous improvement projects that enhance the customer experience. What You Bring Associate degree with 4+ years of customer service, call center, account management, or related experience; OR Bachelor's degree with 2+ years of customer service, call center, account management, or related experience; OR 6+ years of equivalent professional experience in customer service or account management. Strong communication, business writing, and customer relationship skills. Experience managing customer inquiries, order processing, or account support activities in a fast-paced environment. Proficiency with Microsoft Office applications and business systems. Ability to prioritize multiple responsibilities while maintaining exceptional attention to detail and accuracy. Nice to Have Experience with SAP and Salesforce. Knowledge of medical device, healthcare, or regulated industry environments. Familiarity with contract pricing, quoting processes, and large customer account support. Experience supporting E-Commerce channels or digital customer service operations. Understanding of government or Department of Defense (DoD) purchasing processes. What Will Make You Successful A customer-first mindset with a passion for delivering an effortless customer experience. Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions. Exceptional attention to detail and commitment to order accuracy. The ability to build trusted relationships with customers, sales teams, and internal stakeholders. Strong organizational skills and the ability to manage competing priorities effectively. A collaborative approach and willingness to support team success. Adaptability, curiosity, and a continuous improvement mindset. Why

KARL STORZ?

Join KARL STORZ and be part of a team that creates medical innovations that truly make a difference. Beyond technology, you'll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide. As an Associate Relationship Manager, you'll have the opportunity to develop your customer relationship management expertise, collaborate with cross-functional teams, and play a meaningful role in delivering a world-class customer experience. Ready to make an impact? Apply today and help us build the future of MedTech together.

Additional Details Location:

El SEgundo, CA (hybrid 3 days in office) #LI-KY1 .buttontextc2e707ec4dc997c8 a{ border: 0pxsolid transparent; } .buttontextc2e707ec4dc997c8 a: focus{ border: 0pxdashed #b98736 !important; outline: none !important; }

MA Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. .buttontextb1977117188a34cd a{ border: 0pxsolid transparent; } .buttontextb1977117188a34cd a: focus{ border: 0pxdashed #b98736 !important; outline: none !important; } Eligible Employee Benefits Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too! 3 weeks vacation accrual for full time roles,

• paid holidays plus paid sick time too Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.

401(k) retirement savings plan providing a match of 66.67% (4%) of the employee's first 6% contribution (up to IRS limits) Section 125 Flexible Spending Accounts HSA Savings Accounts with company contribution Life, STD & LTD Insurance We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement Fitness reimbursement of up to $200 annually And much more! Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law. Non-employees, including temporary workers and consultants, are not eligible to participate in the

KARL STORZ

benefits program.

KARL STORZ

reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable

KARL STORZ

policies and procedures.

KARL STORZ

is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic.

KARL STORZ

is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at . #ks-job-benefits .

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Nearest Major Market:

Los Angeles