B2B Sales Support

B2B Sales Support CWIK Talent Services, LLC Arlington, TX Job Details Full-time $21.05 - $31.00 an hour 19 hours ago Qualifications VLOOKUP function Managing customer accounts Customer communication SAP Managing client accounts Attention to detail EDI transactions for logistics Associate's degree Account management Time management Excel data analysis Full Job Description About the Role We are seeking a detail-oriented B2B Sales Support to manage the end-to-end order lifecycle for our big box retail accounts . This is a customer-facing (not consumer-facing) role — you will serve as the operational point of contact for our retail trading partners (e.g., Walmart, Target, Costco, Amazon), not as a support resource for individual end consumers. You'll own order accuracy, EDI transaction management, and on-time/in-full (OTIF) fulfillment to keep our key accounts running smoothly. This role is ideal for someone with a background in CPG order management or inside sales within a manufacturing environment who thrives on precision, problem-solving, and cross-functional coordination. What You'll Do Manage the complete order lifecycle for assigned big box retail accounts — from order receipt through invoicing Process, audit, and troubleshoot EDI transactions (e.g., 850 Purchase Orders, 855 Acknowledgments, 856 ASN, 810 Invoices) and resolve EDI errors or rejections in coordination with IT/EDI support Serve as the primary point of contact for assigned retail customers on order status, fulfillment issues, and account-specific requirements Monitor open orders to ensure on-time, in-full (OTIF) delivery and minimize chargebacks/deductions related to compliance failures Partner with Supply Chain, Demand Planning, Warehouse/3PL, and Sales teams to resolve allocation, inventory, and shipping issues Maintain accurate customer master data, including pricing, item set-up, and account-specific routing guides Track and manage retailer compliance requirements (routing guides, case-fill rates, vendor portals, chargeback/deduction research and resolution) Manage retailer vendor portals (e.g., Walmart Retail Link, Target Partners Online, Amazon Vendor Central) for order visibility and reporting Generate and analyze order status, fill-rate, and on-time delivery reports for internal stakeholders Identify recurring issues and recommend process improvements to reduce errors and improve customer satisfaction

What You Bring Required:

2+ years of experience in order management, customer service, or inside sales within a CPG or manufacturing company Demonstrated experience managing orders for big box / national retail accounts Working familiarity with EDI (order types such as 850, 855, 856, 810) and EDI troubleshooting Strong attention to detail and ability to manage a high volume of orders with accuracy Excellent written and verbal communication skills, with comfort interfacing directly with retail buyers/replenishment teams Proficiency in Microsoft Excel (VLOOKUP, pivot tables) and ERP/order management systems Strong organizational and time-management skills; able to prioritize across multiple accounts

Preferred:

Associate's or Bachelor's degree in Business, Supply Chain, or related field Experience with retailer compliance programs (OTIF, case-fill rate tracking, deduction/chargeback management) Experience with ERP systems (e.g., NetSuite, SAP, Microsoft D365) and EDI platforms (e.g., SPS Commerce, TrueCommerce) Familiarity with retail vendor portals (Walmart Retail Link, Target Partners Online, Amazon Vendor Central, etc.) What Success Looks Like in Year One Orders for assigned accounts are processed accurately and on time, with minimal EDI errors OTIF and fill-rate metrics for your accounts meet or exceed targets Retail partners view you as a reliable, responsive point of contact Chargebacks/deductions related to order or compliance errors are reduced through proactive issue resolution

Pay:

$21.05 - $31.00 per hour

Work Location:

In person