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Job Description
Omnichannel Strategy & Execution Leader - Parts Lennox International - 3.2 Richardson, TX Job Details Full-time 1 day ago Benefits Career development plan Qualifications Channel development E-commerce B2B business model Bachelor's degree Online retail experience Channel sales Leading team collaboration initiatives Channel management Cross-functional team management Cross-functional communication Full Job Description Lennox (
NYSE:
LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Summary:
The Omnichannel Strategy & Execution Leader - Parts is responsible for leading the strategy, development, and execution of commercial capabilities that drive revenue growth, improve customer experience, and enhance channel effectiveness across Lennox Aftermarket Products (LAP). This role serves as a critical connector across Sales, Marketing, Digital, and Product Management - ensuring sales teams and distribution partners are equipped with the tools, insights, and programs required to succeed. The position will lead key functions including eCommerce, reseller & online marketplace management, marketing, promotions, and merchandising.
Key Responsibilities:
Omni-Channel Strategy & Execution Develop and implement a comprehensive omni-channel strategy aligned with LAP growth objectives and LII business unit channel strategies Equip business unit sales teams with tools, content, and collateral to improve productivity, conversion rates, and cross-selling Partner with sales leadership to identify capability gaps and drive continuous improvement Digital & eCommerce Lead the strategy and execution of B2B eCommerce and digital initiatives Drive adoption of digital tools across sales channels, distributors, and customers Partner cross-functionally to enable a seamless digital customer journey aligned with "One Order, One Shipment, One Invoice" objectives Implement best practices in digital merchandising, search, and conversion optimization Reseller Channel & Marketplace Management Develop and execute strategy for reseller channels and online marketplaces Establish governance frameworks for pricing, brand standards, and channel discipline Manage channel conflict while maximizing revenue and market coverage Track and optimize marketplace performance Marketing & Demand Generation Lead development and execution of marketing and promotional strategies to drive demand generation Oversee campaign planning, segmentation, and messaging aligned with category and channel priorities Partner with Category Management on product positioning, launches, and lifecycle marketing Monitor and optimize marketing effectiveness and ROI Cross-Functional Leadership Collaborate closely with Sales, Stores, Category Management, Supply Chain, Marketing, Promotions, Pricing, and IT Lead and develop a team across marketing, eCommerce, merchandising, and channel management functions Drive alignment and execution across functions to achieve business objectives Required Bachelor's degree in Business, Marketing, or related field 8+ years of experience in B2B sales, marketing, or commercial leadership roles Experience operating in distributor-based industries (e.g., HVAC, construction products, industrial, electrical, plumbing) Demonstrated success leading digital or eCommerce initiatives in a B2B environment Strong understanding of sales processes, channel management, and go-to-market strategies Proven ability to lead cross-functional initiatives and influence stakeholders Occasional travel as required Preferred Experience with Amazon, online marketplaces, or reseller channel management Experience in multi-brand or multi-channel environments Familiarity with
PIM, ERP
(SAP), and digital commerce platforms MBA or advanced degree Leadership Competencies Strategic thinking and execution Change management Customer focus Talent development Cross-functional collaboration Data-driven decision making Key Performance Indicators eCommerce growth and adoption Reseller/marketplace channel performance Customer experience metrics Segment & Channel growth
