An E-Commerce Assistant assists with the analyzes businesses as potential online clients. May also assist with day-to-day website management, email marketing, customer acquisition and partnerships
$15.00-$25.00 per hour, based on skillset and experience
Work Location:
In-person We are looking for a dependable, organized, and customer-focused E-Commerce & Office Assistant to join our team full-time. This is a hands-on position that supports several areas of our day-to-day business, including customer service, e-commerce operations, office administration, warehouse support, and local errands . The ideal candidate is someone who enjoys variety, communicates well with customers and coworkers, stays organized and detail oriented, and is willing to jump in wherever help is needed. Because this role supports our office and warehouse operations, this is an in-person position, Monday through Friday from 8:30 AM to 4:30 PM .
Responsibilities:
Customer Service & E-Commerce Support Respond to customer questions by phone and email in a friendly and professional manner Assist customers with orders, shipping questions, product questions, and general concerns Help resolve customer service issues and follow up when necessary Assist with processing and reviewing e-commerce orders Communicate order or shipping issues to the appropriate team members Maintain accurate customer and order information Learn and use our e-commerce and internal business systems Office & Administrative Support Assist with general administrative and clerical tasks Answer phones and direct calls and emails as needed Organize paperwork, records, invoices, and other documents Perform data entry and maintain accurate records Help with printing, scanning, filing, and preparing documents Assist management and other team members with day-to-day administrative needs Help keep the office organized and stocked with necessary supplies Handle occasional local business errands Warehouse & Operations Support Assist with administrative tasks related to warehouse operations Help coordinate paperwork for incoming and outgoing orders Assist with inventory records and basic inventory-related tasks Communicate with warehouse staff regarding customer orders and shipping issues Help with labeling, organizing, and other light warehouse tasks when needed Assist with receiving and organizing office or business supplies Support the team wherever needed during busy periods Qualifications Reliable, punctual and VERY detail oriented Strong communication and customer service skills Friendly, professional, and comfortable speaking with customers Organized and able to manage multiple tasks Comfortable using computers, email, and web-based software Basic Microsoft Office or Google Workspace skills Ability to work independently while also being part of a team Willingness to learn new systems and responsibilities Comfortable working in both an office and warehouse environment Valid driver's license and reliable transportation for occasional local errands Previous customer service, administrative, e-commerce, office, or warehouse experience is helpful but not required What We're Looking For We're looking for someone with a positive attitude, strong work ethic and extreme attention to detail who is willing to learn and take ownership of their responsibilities. This position is a good fit for someone who doesn't want to do the exact same thing all day. On a typical day, you might answer customer emails, help resolve an order issue, organize paperwork, assist the warehouse with an administrative task, run a local errand, and help the office team with another project. The right person will be comfortable switching between tasks and helping wherever needed. Who are we? Alaska Fresh Seafood is a fast-growing company specializing in premium, wild-caught Alaskan seafood. We supply customers nationwide through our online store, retail shop, wholesale accounts, and farmers markets. We're looking for someone who is not new to the digital world, likes to take initiative and takes pride in running an organized operation. If you're organized, dependable, enjoy helping people, and like being part of a hands-on team, we'd like to hear from you.
Pay:
$15.00 - $25.00 per hour
Benefits:
Employee discount Flexible schedule Application Question(s): Do you like eating fish and seafood? Do you have experience with This position requires daily computer use, including email, customer service systems, order management, data entry, and other web-based software. Please describe your level of computer proficiency and list any programs or systems you have experience using.
