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Service and CRM Coordinator All American Century Mechanical Holdings Wolcott, CT Job Details Full-time $25 - $30 an hour 11 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer communication Staff scheduling Team scheduling
Dispatching Full Job Description Benefits:
401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance
Service Operations & CRM Coordinator Wolcott, CT Pay:
$25.00-$30.00 per hour + Benefits We are seeking an experienced Service Operations & CRM Coordinator to support our commercial and residential HVAC service operations in Wolcott, CT . This position plays a key role in keeping daily operations running smoothly through ServiceTitan management, dispatching and scheduling, proposals and estimates, permitting, warranties, and customer coordination . The ideal candidate is highly organized, thrives in a fast-paced service environment, and has hands-on ServiceTitan experience. Essential Duties & Responsibilities Schedule and dispatch commercial and residential HVAC service calls, maintenance visits, and project work. Manage technician schedules and routing, adjusting throughout the day as priorities change. Maintain accurate customer, job, equipment, technician, and service information in ServiceTitan . Create and track service tickets, maintenance agreements, proposals, estimates, and follow-up tasks. Generate and send customer proposals and estimates and follow up on outstanding proposals. Coordinate permits and inspections , including applications, documentation, scheduling, and follow-up. Manage equipment registrations and manufacturer warranty claims , including documentation and claim tracking. Communicate with customers regarding appointments, proposals, warranties, service agreements, and job status. Coordinate with technicians, service managers, project managers, and internal teams to keep jobs moving efficiently. Monitor open jobs and workflows to ensure documentation is complete and jobs are properly closed out. Assist with ServiceTitan reporting, data accuracy, workflow improvements, and user support. Why Join Us? We believe great people are the key to our continued growth. You'll be joining a collaborative, growing company where your contributions matter and there are opportunities to continue developing your career.
Our benefits include:
Medical insurance Dental insurance Vision insurance 401(k)
HSA & FSA
options Paid time off Tuition reimbursement Training and professional development Opportunities for career growth and advancement Supportive, team-oriented work environment Requirements Experience in HVAC, plumbing, electrical, or a related service industry. 1+ year of hands-on ServiceTitan experience required. Previous dispatching and technician scheduling experience required. Experience with proposals, estimates, service agreements, or service coordination. Experience with permitting and/or warranty processing strongly preferred. Strong organizational and multitasking skills. Excellent communication skills with customers and field technicians. Detail-oriented with strong follow-through and accuracy. Comfortable supporting both commercial and residential service operations. Key Competencies Customer-focused Tech-savvy and process-driven Highly organized Strong problem-solving skills Excellent communicator Able to prioritize and adapt quickly in a fast-paced environment Physical Demands Ability to sit and work at a computer for prolonged periods. Frequent typing and mouse use. Ability to lift up to 25 pounds.
