THIS IS NOT A HEALTHCARE POSITION. THIS IS CALLING WARM LEADS AND SPEAKING TO POTENTIAL CONSUMERS ABOUT SERVICES WE OFFER. NO COLD CALLING REQUIRED.

As a Patient Liaison, you are the primary point of contact between our facility and our patients. This is a high-volume, high-contact role requiring you to manage extensive daily phone interactions with empathy and professionalism. You will use your CRM expertise to track every interaction, ensuring a seamless and supportive care journey.

Key Responsibilities High-Volume Communication :

Manage 60+ to 200 daily activities , including inbound and outbound calls, emails, and portal inquiries.

Patient Advocacy & Support :

Act as a bridge between patients and clinical teams, answering questions about procedures, billing, and insurance coverage.

CRM & Data Management :

Maintain 100% accurate records in systems like HubSPot, Salesforce or Zendesk. This includes scheduling, documenting feedback, and tracking patient progress.

Relationship Building :

Provide exceptional service to build long-term trust, handling sensitive information and stressful situations with a calm, poised demeanor.

Issue Resolution :

Effectively mediate complaints and escalate complex clinical or administrative issues to the appropriate departments.

Qualifications & Skills Experience :

Minimum of 2 years in a healthcare scheduling, patient coordination, or high-volume customer service role.

Technical Expertise :

2+ years of hands-on CRM experience (e.g., Salesforce Health Cloud, HubSpot, or Zendesk). Familiarity with Electronic Health Records (EHR) is highly preferred.

Communication :

Exceptional verbal and written skills with professional phone etiquette.

Soft Skills :

Strong empathy, active listening, and the ability to hold firm boundaries when following medical policies.

Education :

High School Diploma required; Associate's or Bachelor's degree in Healthcare Management or Social Work is a plus

Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Preferred) Ability to

Commute:

Estero, FL 33928 (Preferred)

Work Location:

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