Retail Performance & CRM Analyst

Retail Performance & CRM Analyst Bulgari - 4.0 Miami, FL Job Details Full-time 20 hours ago Qualifications Professional ethics Cross-functional collaboration Cross-functional communication Full Job Description Position Retail Performance & CRM Analyst- Caribbean & Latin America Bvlgari seeks a Retail Performance & CRM Analyst to join its Caribbean & Latin America regional office , in Coral Gables, Florida . The mission is to support the Retail Performance & CRM Department with reporting, sales & client analysis, retail incentives and budget processing needs in order to further grow and develop our business. The insights the Retail Performance & CRM Analyst will be able to provide will support strategies and programs within the department and cross-functionally as well. Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a world renowned

CONTEMPORARY

brand. Among our most imperative challenges is to recruit

BRILLIANT, PASSIONATE

, and

INNOVATIV E

people to join our team. Job responsibilities Key Accountabilities Sales & Client Analysis and Reporting Track Retail Sales and identify trends and opportunities. Provide analytical support during the setting of budgets, commercial targets, KPIs and metrics. Create insightful CRM Reports to support Retail, Franchise, Omnichannel, Merchandising & Marketing needs. Analyze client behaviors in support of clienteling, product and marketing strategies. Monitor Retail & CRM KPI & Metric Performance in order to support quick reactivity across departments. Measure ROI & performance results of campaigns, events, gifting initiatives, and clienteling programs to optimize investment based on performance outcomes. CRM Departmental Support Periodically monitor the Client Database to ensure completion, accuracy and compliance with data protection laws. Review CRM Reports to ensure retail teams are properly registering activities. Consolidate gifting orders and key feedback across the region for timely submission to HQ. Maintain proper inventory and strategic usage of client gifts. Support in organization of meetings, events & client experiences as needed. Retail Incentives Provide the analytics to support the creation of timely and targeted Retail Incentives. Perform a post-incentive analysis to best understand the impact delivered. Budget Management & Processing Maintain up-to-date tracking, processing and management of the

CRM & HE

Budget. Ensure all

CRM & HE

related expenses are properly tracked and processed in a timely manner. Cross-Functional Support Act as a Sales & CRM Insights resource to help support 360 initiatives in the region. Support product initiatives by providing key CRM analysis and insights. Provide client insights to support Marketing communication & event strategies. Profile Technical Skills STRONG analytical and commercial skills to generate key consumer insights from database extractions and field information. Advanced Power BI, Excel & PowerPoint Knowledge of CRM systems (e.g., SAP CRM, Salesforce, Microsoft Dynamics ). Key Requirements Minimum 5 years of experience in Sales/Data Analysis. Team mindset and collaborative cross-functional partner. Analytical mindset. Ability to tell a story through the numbers Effective communication. Understanding of LATAM & Caribbean markets. Strong sense of ethics, responsibility, and alignment with the group's values. Excellent relationship building skills. Fluency in English, Spanish and/or Portuguese (is a plus )

BVLGARI MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living. Through a pioneering vision, the company's international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels. Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back - to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.