The University of Mount Olive has an immediate opening for a Slate CRM Administrator.

Responsibilities include:

CRM Administration Lead Slate CRM administration, collaborating with other institutional stakeholders, e.g., Admissions,Advising, Registrar, Business Office, Financial Aid, Institutional Research, and Information Technology, to effectively use the system tomeet enrollment, student success, and retention goals. Build and maintain system configurations, integrations, communications,forms, queries, reports, workflows, and portals, aligning system capabilities with institutional objectives. Analyze complexbusiness problems and design, implement, and support solutions that ensure user needs are addressed comprehensively andeffectively. Manage user access and Slate CRM user permissions, granting access to the system and individual items based oninstitutional role, custom permissions, realms, and populations. Assist users as needed, resolving technical issues and providingeducation regarding the development and deployment of queries, communications, and event/interview processes, campaigns, andmessaging. Monitor and ensure data accuracy and integrity for system use as well as institutional policy, accreditation andregulatory compliance. Plan and coordinate all activities tied to the Slate CRM and related business systems, working with otherinstitutional offices and/or external vendors to manage activities such as implementation, enhancements, integration and maintenance.

Training and Documentation Maintain competency in enrollment, financial aid, academic, and recordkeeping policies, procedures, andbest practices. Training and Documentation Maintain competency in enrollment, financial aid, academic, andrecordkeeping policies, procedures, and best practices. Create and deliver user training and develop assessments to ensureconsistent use of tools. Work with departmental leadership to verify staff data entry precision and overcome userchallenges. Participate in and/or lead training for new and/or experienced users when necessary and communicate system changes,upgrades, or clarifications. Fully document system configurations, permissions, integrations, and specific information related toongoing support and maintenance of the system. Administrative Act as a liaison between partnership agencies andthe institution. Participate in University department meetings and training as appropriate. Maintain effective communicationwith community members, organizations, faculty, staff, and students. Assist in long-range planning efforts and in the creation andcompletion of annual goals. Other duties may be assigned by the supervisor as required to meet the needs and growth of theposition.

Minimum Qualifications:

Bachelor's degree required, Advanced degree preferred. Must have three years'Slate CRM as well as three years of professional experience working with higher education.

To Apply:

Submit a coverletter, resume, and a list of three professional references by email to Ms. Tina Shearon. Review of applications will begin immediately andwill continue until the position is filled. The University of Mount Olive requires candidates to be legally authorized to work inthe United States without requiring current or future visa sponsorship. The University of Mount Olive is an Equal OpportunityEmployer committed to a diverse faculty, staff, and student body and welcomes applicants from underrepresented groups.