We are looking for an ERP/CRM Consultant to support a long-term contract engagement in Coshocton, Ohio. This role will focus on improving the effectiveness of a D365 environment by refining planning, scheduling, inventory, purchasing, and order management processes across a small but complex user group. The consultant will work closely with business stakeholders to translate operational challenges into practical system solutions, strengthen cross-functional workflows, and expand visibility into critical data and system activity.

Responsibilities:

Assess the current D365 setup and recommend configuration changes that improve material requirements planning and overall system use. Partner with shipping, sales, and scheduling teams to resolve process disconnects and create clearer ownership across order fulfillment activities. Evaluate how multiple scheduling tools are being used and design a more efficient approach that reduces manual handoffs and duplicate data entry. Support optimization of product and rules-based workflows, including complex variant-driven requirements and job shop planning considerations. Identify suitable add-ons, integrations, or configuration enhancements that improve usability and operational visibility within the ERP environment. Review current reporting methods and develop better ways to capture, organize, and analyze business data beyond spreadsheet-based pivot reporting. Strengthen processes related to asset management, inventory control, work orders, and purchasing to improve accuracy and coordination. Define system access, transaction permissions, and notification rules for external order entry by affiliated business users. Document business requirements and translate them into system configuration, API, or development recommendations aligned with operational needs. Hands-on experience working as an ERP or CRM consultant in business-critical operational environments. Strong knowledge of Microsoft Dynamics 365, including configuration and process improvement across supply chain or operations functions. Ability to gather requirements, produce business requirement documentation, and convert business needs into technical or functional solutions. Experience with configuration management and identifying effective system enhancements for complex workflows. Familiarity with API development or integration approaches that connect ERP platforms with supporting applications. Background in client-side scripting or platform customization to improve usability and workflow performance. Exposure to Salesforce development or related CRM technologies is helpful. Strong communication skills with the ability to work directly with end users, schedulers, and operational stakeholders. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .